Driving Retail Growth With Artificial Intelligence
Leading retail brands, especially high-end and big-ticket brands, are leveraging new technologies to help them balance high-touch customer experiences with cost-efficiency and scalability. With the ability to enhance employee productivity, unify operations, improve customer experiences, and maximize sales potential, AI-driven solutions are redefining business performance for many of today’s most successful retailers. Download our eBook to learn more!
In this eBook, you'll learn:
- Retail's new normal and how we got here.
- Strategies retailers can utilize to adapt to the new normal.
- How to bring a personalized human touch to every interaction.
- How Real-Time Intelligence is helping high-end retailers.
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Introducing Cresta CLI
Cresta CLI is a command-line interface for the Cresta platform. Developers and the coding agents they work with can read an AI agent's full configuration, query real production conversations, traces, and feedback, script those results into the tools their team already uses, and run tests and deploys inside their own CI/CD pipeline.
Meet Cresta: The Unified Platform for Human + AI Agents
See how leading brands are transforming customer experience and driving greater efficiency with Cresta, the unified platform for human and AI agents.
How Sunbit scaled VIP-level service to millions of customers with Cresta AI
Sunbit's contact center was growing faster than their IVR could handle. By replacing their tree-based phone system with Cresta's AI voice agent and layering in real-time agent assist and 100% QA coverage, Sunbit contained 50% of interactions autonomously, cut routing time from 90 seconds to five, and drove average handle times down 10% — while customer satisfaction went up.