Maximizing sales and customer value with AI in the health insurance industry
The aftermath of the COVID-19 pandemic has had dramatic effects on contact centers in the insurance industry. Customer interactions can be emotionally charged and opportunities for insurers to deliver value are limited. To do that, agents must have the necessary tools.In this paper, we explore:
- Key trends impacting challenges in the insurance industry
- Critical strategies for success
- Why the future of contact center success is inextricably linked with AI technology
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AI Workflows for Healthcare
See how Cresta customers use AI-driven workflows to help agents navigate a conversation with confidence, ensuring every compliance requirement when a Medicare-eligible member calls to explore plan options.
AI Workflows for Travel
See how Cresta customers use AI-driven workflows to help agents address an immediate concern, anticipate a customer's needs and proactively elevate a customer's experience when a flight is delayed.
Beyond the '0' Button: Building AI Agents That Customers Love
Join Cassie Kozyrkov, Google’s former Chief Decision Scientist, and Cresta for a candid conversation on what it takes to build AI that’s trusted, helpful, and enterprise-ready.