Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
Cut costs, not quality, with human-centric AI agents you can trust.
Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
Discover and reinforce the true drivers of contact center performance.
Discover and reinforce behaviors that accelerate revenue growth
Deliver brand-defining CX at a lower cost per contact
Transform churn risks into lifelong promoters
Accelerate collections while minimizing compliance risk
Learn how Cresta is delivering lasting value for our customers.
Hilton Enterprise Architect Ali Shoukat highlights the importance of investing in first-party data rather than external lists.
Brex's Head of Business Systems, Kaushik Patel, envisions AI reshaping payments and expense management, moving away from traditional banking methods.
Strategic advisor Kim Ramsey highlights the risk of losing credibility if customers perceive AI tools as inauthentic or ineffective.
Mike Haylon, GM of Asana's AI Studio, discusses practical AI deployment over hype, focusing on real-world value and ROI.
Airbnb is transforming into a full-service travel concierge, launching AI-personalized “Services” and curated “Experiences” in hundreds of cities.
Deepali Joshi of Omada Health discusses the power of problem-first approaches to AI in healthcare, prioritizing strategic objectives over trends.
Tesla introduces AI agents for vehicle repairs and insurance customer service to improve communication and expedite resolutions.
The CFPB says it will no longer prioritize enforcing a 2024 rule that extended credit card-like protections to BNPL users.
HOA Brands, parent company of Hooters, launches Owlbert, an AI tool, to reinforce culture and improve employee engagement.
Kate Guenther, Aritzia's VP of Customer Experience, discusses AI's role in maintaining human connection while improving service quality.
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