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Cresta for AWS Contact Center Intelligence (CCI)

Unlock your team's hidden potential

AWS CCI and Cresta’s real-time platform provide easy and flexible ways to deliver a world-class customer experience.

By using AWS Contact Center Intelligence (CCI), organizations can quickly and easily develop intelligent contact center solutions powered by AWS CCI, enhanced with Cresta’s real-time conversational intelligence.

Make Every Conversation Count

Real-time Agent Assist

Cresta features AI-powered real-time assistance that puts insights into action and guides agents down sales and service paths that are proven to deliver.

Streamlined Coaching

Cresta also automates coaching by automatically surfacing coachable moments to managers and leadership teams.

Centralized Expertise

Cresta observes customer interactions to learn what experts do differently and automatically puts these insights into action through real-time agent assistance.

How it works

With Cresta’s native integration with AWS Contact Center offerings, organizations can stand up intelligent contact center solutions in days.

Cresta offers a native integration to Amazon Transcribe, an automatic speech recognition service that makes it easy for developers to add speech-to-text capabilities to their applications.

With Cresta and AWS CCI, customers can also leverage off-the-shelf functionalities powered by AWS ML, such as Amazon Connect, to gain greater efficiencies and deliver increasingly tailored customer experiences — with no ML expertise required.

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Stand up an intelligent contact center in days.

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