Cut Costs, Not Quality with Cresta AI Agent – Read the post

  • Products
    Back
    PLATFORM
    AI Platform
    Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
    • Cresta Opera
    • Integrations
    • Responsible AI
    PRODUCTS
    AI Agent
    Cut costs, not quality, with human-centric AI agents you can trust
    Agent Assist
    Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
    • Knowledge Assist
    • Auto-Summarization
    Conversation
    Intelligence
    Discover and reinforce the true drivers of contact center performance.
    • Cresta Insights
    • Cresta Coach
    • Cresta Quality Management
    • Cresta AI Analyst
  • Solutions
    Back
    USE CASES
    Sales
    Discover and reinforce behaviors that accelerate revenue growth
    Customer Care
    Deliver brand-defining CX at a lower cost per contact
    Retention
    Transform churn risks into
 lifelong promoters
    Collections
    Accelerate collections while minimizing compliance risk
    INDUSTRIES
    Airlines
    Automotive
    Finance
    Insurance
    Retail
    Telecommunications
    Travel & Hospitality

    Why Transcription Performance Is Holding Back Your AI Strategy

    LEARN MORE
  • Customers
    Back
    Customer Stories
    Learn how Cresta is delivering lasting value for our customers.
    • CarMax
    • Oportun
    • Brinks Home
    • Snap Finance
    • Vivint
    • Cox Communications
    • Holiday Inn
    • A Top Telecom
    • View all case studies

    Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

    LEARN MORE
  • Resources
    Back
    Resources Library
    • Webinars
    • Ebooks
    • Reports
    • Solution Briefs
    • Data Sheets
    • Videos
    • Infographics
    • Media Coverage
    • Press Releases
    Blog
    Industry News
    Help Center
    Solution Bundles

    AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

    LEARN MORE
  • Company
    Back
    About Cresta
    Careers
    Trust
    Customers
    Partners

    We’re Going Global! Cresta Expands to APAC and EMEA

    READ THE POST
Request a demo
Request a demo
  • Press Releases

Cresta Wins Most Innovative Product at the 2022 CX Awards

Cresta recognized as an industry leader for innovative artificial intelligence solutions for the contact center industry, commitment to empowering customer relationship managers.

San Francisco, CA – February 17, 2022 – Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, won ‘Most Innovative Product’ at the premier CX Awards celebration. Hailed as the “CX technology industry’s highest honor,” the CX Awards are hosted and presented by CX Today, the leading international news organization honoring excellence across the customer experience technology space. The award win exemplifies Cresta’s commitment to providing innovative solutions while prioritizing customer and employee satisfaction.

Cresta was also a finalist in the Best Use of AI and Best Contact Center Platform categories and received high commendation for the latter. Judging is based on an organization’s ability to demonstrate innovation, improved experience, and execution, and is led by a panel of respected industry experts including Robin Gareiss, Martin Hill-Wilson, Michael Fauscette, Jaimy Szymanski, Nerys Corfield, and Julie Tano-Lawson.

“The entire team at Cresta is honored that the CX Awards recognizes our hard work and innovative products,” said Zayd Enam, CEO and co-founder of Cresta. “It is an exciting time for our industry and we are dedicated to innovating on behalf of and in service to our customers.”

With the unique challenges presented by the pandemic, The Great Resignation, and the supply chain crises, contact centers have had to deal with more inbound customer requests than ever before, coupled with increasing expectations by customers. Cresta mitigates these challenges with an innovative AI-driven platform that coaches agents in real-time, taking the best practices of top performers and amplifying those across the entire team.

Additionally, Cresta enables managers to track conversations and agent progression to allow for instantaneous coaching and prompts for their agents. Customers using Cresta have seen an average increase of 15% in CSAT, 3x reduction in ramp time, 18% deduction in attrition rates, and 3 to 5 hours saved in repetitive tasks every week.

“Cresta is implementing groundbreaking technology, but the agents amplify its voice,” said Enam. “Using AI to help empower humans is a skill, and tapping into the relation between CX and EX (employee experience) is the catalyst that’s accelerated the growth of such a great business model. When you invest in team members’ experience, the customers of Fortune 500 companies are satisfied because they receive help from someone who’s always on top of their problem-solving skills. This is true CX excellence.”

ABOUT CRESTA

Cresta makes business radically more productive by using Expertise AI to help sales and service teams unlock their full potential. Cresta is bringing together world-renowned AI thought-leaders, engineers, and investors to create market-ready AI solutions capable of transforming sales and service productivity in weeks. Cresta has driven hundreds-of-millions of dollars in incremental revenue for its clients and is backed by world-class investors including Sequoia Capital, Andreessen Horowitz, and Greylock Partners. For more information, please visit: https://cresta.com.

MEDIA CONTACT

[email protected]

February 17, 2022

100 South Murphy Ave Ste 300
Sunnyvale, California 94086

Karl-Liebknecht-Str. 29A
10178 Berlin, Germany

100 King Street West
1 First Canadian Place, Suite 6200
Toronto ON M5X 1E8

Info
  • AI Platform
  • Customers
  • Resources
  • Partners
  • Trust
  • About
  • Careers
  • Blog
  • Support
  • Contact Us
Follow us
  • LinkedIn
  • YouTube
  • Twitter

Newsletter

Subscribe for the latest news & updates

© 2025 Cresta

  • Terms of Service
  • Privacy Policy
  • Employee Privacy Notice
  • Privacy Settings