Real-Time Intelligence for Contact Centers
Cresta centralizes and amplifies the knowledge, insights, and coaching your contact center needs to reach peak performance. Customers choose Cresta for:
A uniquely comprehensive
AI solution
Industry-leading
real-time coaching
Custom-tailored
AI solutions
An extensible and flexible
omni-channel platform
Cresta’s Real Time Intelligence Transforms Contact Centers
Cresta’s Real Time Intelligence Transforms Contact Centers
Cresta becomes the central hub of intelligence across the contact center, continuously improving with each additional conversation.
Real-Time is Real Value
Cresta turns real-time insights into real-time actions that make the contact center smarter and drive business results.
Uncover & act on business insights
Get visibility into business trends as they emerge so you can make smarter and faster business decisions.
Drive robust coaching & quality assurance
Measure team performance on 100% of conversations and coach the performance gaps that matter.
Increase agent effectiveness & efficiency
Equip every agent with the AI-powered coaching and assistance they need to perform like a top performer.
Drive efficiency through automation
Strategically find and replace repetitive conversations with chatbots backed by customer insights.
Proven to Deliver Results
Our patented Real-Time Intelligence Engine is constantly learning and finding new ways to drive business value.
A Uniquely Comprehensive Feature Set
By powering so many features with a centralized AI model that’s constantly learning and improving, Cresta customers benefit from massive synergies within their business. Some of the these features include:
Auto Summarization
AI-generated notes and summaries improve accuracy and reduce agent workload.
Performance Insights
Automatically creates summarized notes for agents in real-time without having to press a key.
Leaderboards
Quickly identify top performers, compare agent performance and see who’s on pace to hit their goals.
Coaching Plans
Each agent’s personalized coaching plan with behavior metrics, QA scores, and manager feedback.
Customer Insights
Analyzes 100% of conversations to surface emerging customer trends in real-time.
Topic Playground
Explore conversations with state-of-the-art NLU that finds and groups new topics into common themes.
Chatbots
Build chatbots that learn from top agents with Cresta’s state-of-the-art NLU and Conversation Design Experts.
Cresta Opera
A no-code tool to deploy AI-powered coaching across contact centers in a matter of minutes.
And dozens more...
Integrate Anywhere
Contact center technology is constantly evolving. Cresta’s platform-agnostic approach makes it easy to quickly integrate Real-Time Intelligence into any environment. Here are just a few of the contact center technologies we work with.
Enterprise Grade
Cresta is committed to delivering lasting value for our customers. Our enterprise-grade engagement model ensures
every customer gets the most out of Cresta.
Compliance
Cresta certifies our services against the strictest standards including SOC 2 Type II and PCI-DSS. Learn more.
Admin Controls
Managers and supervisors have controls to manage Cresta’s Expertise Engine and the agent experience.
Dedicated CSM
Success managers meet with customers weekly to guarantee impact and fast time-to-value.
Business Reviews
Our Experts deliver quarterly briefings so customers can easily measure and review Cresta’s value.
Recognized by the Industry
Most innovative product 2022
CX Awards 2022
Top 40 Intelligent Applications
IA40
AI 50 Top 25 Startups to Watch
Forbes
AI 100: Most Promising AI Startups
CB Insights
See Cresta in action