🎉🎉   Announcing our Summer 2022 Release!  Learn More    🎉🎉

Real-Time Intelligence for Contact Centers

Cresta centralizes and amplifies the knowledge, insights, and coaching your contact center needs to reach peak performance. Customers choose Cresta for:

A uniquely comprehensive
AI solution
Industry-leading
real-time coaching
Custom-tailored
AI solutions
An extensible and flexible
omni-channel platform

Cresta’s Real Time Intelligence Transforms Contact Centers

Cresta becomes the central hub of intelligence across the contact center, continuously improving with each additional conversation.

Real-Time is Real Value

Cresta turns real-time insights into real-time actions that make the contact center smarter and drive business results.

Uncover & act on business insights

Get visibility into business trends as they emerge so you can make smarter and faster business decisions.

Drive robust coaching & quality assurance

Measure team performance on 100% of conversations and coach the performance gaps that matter.

Increase agent effectiveness & efficiency

Equip every agent with the AI-powered coaching and assistance they need to perform like a top performer.

Drive efficiency through automation

Strategically find and replace repetitive conversations with chatbots backed by customer insights.

Proven to Deliver Results

Our patented Real-Time Intelligence Engine is constantly learning and finding new ways to drive business value.

0
%
increase in CSAT
0
%
lower AHT
0
hrs
saved per week
0
%
reduction in ramp time

A Uniquely Comprehensive Feature Set

By powering so many features with a centralized AI model that’s constantly learning and improving, Cresta customers benefit from massive synergies within their business. Some of the these features include:

Behavioral Coaching

Helps agents improve soft skills and follow proven best practices.

Suggestions

AI-generated responses based on the context of the conversation.

Knowledge Assist

AI-powered search helps agents instantly answer customer questions.

Auto Summarization

AI-generated notes and summaries improve accuracy and reduce agent workload.

Performance Insights

Automatically creates summarized notes for agents in real-time without having to press a key.

Leaderboards

Quickly identify top performers, compare agent performance and see who’s on pace to hit their goals.

Coaching Plans

Each agent’s personalized coaching plan with behavior metrics, QA scores, and manager feedback.

Customer Insights

Analyzes 100% of conversations to surface emerging customer trends in real-time.

Topic Playground

Explore conversations with state-of-the-art NLU that finds and groups new topics into common themes.

Chatbots

Build chatbots that learn from top agents with Cresta’s state-of-the-art NLU and Conversation Design Experts.

Cresta Opera

A no-code tool to deploy AI-powered coaching across contact centers in a matter of minutes.

And dozens more...

Integrate Anywhere

Contact center technology is constantly evolving. Cresta’s platform-agnostic approach makes it easy to quickly integrate Real-Time Intelligence into any environment. Here are just a few of the contact center technologies we work with.

 

Enterprise Grade

Cresta is committed to delivering lasting value for our customers. Our enterprise-grade engagement model ensures
every customer gets the most out of Cresta.

Compliance

Cresta certifies our services against the strictest standards including SOC 2 Type II and PCI-DSS. Learn more.

Admin Controls

Managers and supervisors have controls to manage Cresta’s Expertise Engine and the agent experience.

Dedicated CSM

Success managers meet with customers weekly to guarantee impact and fast time-to-value.

Business Reviews

Our Experts deliver quarterly briefings so customers can easily measure and review Cresta’s value.

Trusted by global brands

Recognized by the Industry

Most innovative product 2022

CX Awards 2022

Top 40 Intelligent Applications

IA40

AI 50 Top 25 Startups to Watch

Forbes

AI 100: Most Promising AI Startups

CB Insights

See Cresta in action