Real-time Expertise AI
Make every conversation better than the last
Whether your team handles sales or customer care, by phone or by chat, Cresta’s Real-time Expertise AI is there to continuously optimize every conversation.
A System of Intelligence Proven to Deliver Business Outcomes
FOR AGENTS
Real-time Coaching and Assistance
Radically improve team performance with automation, real-time assistance and personalized coaching that are trained by your top-performers.
Real-time Agent Assistance
Suggested responses and behavioral coaching presented during conversations help agents perform their best.
Knowledge Base Integrations
NLU-powered searches automatically pull up relevant articles to help agents answer questions faster.
RPA and Workflow Automation
RPA automates repetitive tasks like lead and ticket creation so teams spend less time on manual data entry.
FOR LEADERSHIP
Conversational Insights and Analytics
Understand the big picture with conversational analytics that surface how customers, teams, and managers are performing.
Agent Progression Dashboards
Monitor agent and team progress against key behaviors and success criteria.
AI-Powered Coaching Plans
AI-powered recommendations highlight where to invest coaching efforts and where to stay the course.
Coaching Tools
Improve and accelerate coaching with features like live-assist, unified responses, and chat drill-downs.
FOR LEADERSHIP
Conversational Insights and Analytics
Understand the big picture with conversational analytics that surface how customers, teams, and managers are performing.
Conversational Analytics
Customer sentiment and intent analysis help identify emerging business trends.
Compliance Reporting
Compliance reporting ensures teams are delivering messaging that is compliant with brand guidelines and training.
Onboarding Cohort Analysis
Reports highlight onboarding performance and opportunities to accelerate the path to expert.
PLUG-AND-PLAY INTEGRATIONS
Fast Time-to-Value
Cresta’s intelligence layer quickly integrates into your existing CRM, contact center, chat and voice solutions. Install in minutes and start seeing real results in weeks.
Start Seeing Results in Weeks
SOC 2 and PCI Compliant
Cresta keeps your data safe with best in class data and information security practices.
Automatic PII Redaction
All customer PII is automatically redacted, keeping data safe and your compliance scope narrow.
On-Prem Available
Use the Cresta platform to drive better outcomes with on premises deployment.
READY TO GET STARTED?
See how AI can transform your
team’s performance today