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Real-time Expertise AI

Make every conversation better than the last

Whether your team handles sales or customer care, by phone or by chat, Cresta’s Real-time Expertise AI is there to continuously optimize every conversation.

A System of Intelligence Proven to Deliver Business Outcomes

FOR AGENTS

Real-time Coaching and Assistance

Radically improve team performance with automation, real-time assistance and personalized coaching that are trained by your top-performers.

Real-time Agent Assistance

Suggested responses and behavioral coaching presented during conversations help agents perform their best.

Knowledge Base Integrations

NLU-powered searches automatically pull up relevant articles to help agents answer questions faster.

RPA and Workflow Automation

RPA automates repetitive tasks like lead and ticket creation so teams spend less time on manual data entry.

FOR LEADERSHIP

Conversational Insights and Analytics

Understand the big picture with conversational analytics that surface how customers, teams, and managers are performing.

Agent Progression Dashboards

Monitor agent and team progress against key behaviors and success criteria.

AI-Powered Coaching Plans

AI-powered recommendations highlight where to invest coaching efforts and where to stay the course.

Coaching Tools

Improve and accelerate coaching with features like live-assist, unified responses, and chat drill-downs.

FOR LEADERSHIP

Conversational Insights and Analytics

Understand the big picture with conversational analytics that surface how customers, teams, and managers are performing.

Conversational Analytics

Customer sentiment and intent analysis help identify emerging business trends.

Compliance Reporting

Compliance reporting ensures teams are delivering messaging that is compliant with brand guidelines and training.

Onboarding Cohort Analysis

Reports highlight onboarding performance and opportunities to accelerate the path to expert.

PLUG-AND-PLAY INTEGRATIONS

Fast Time-to-Value

Cresta’s intelligence layer quickly integrates into your existing CRM, contact center, chat and voice solutions. Install in minutes and start seeing real results in weeks.

Start Seeing Results in Weeks

SOC 2 and PCI Compliant

Cresta keeps your data safe with best in class data and information security practices.

Automatic PII Redaction

All customer PII is automatically redacted, keeping data safe and your compliance scope narrow.

On-Prem Available

Use the Cresta platform to drive better outcomes with on premises deployment.

READY TO GET STARTED?

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