Five9 and Cresta
Cresta’s Intelligence Layer Amplifies Five9’s Intelligent Cloud Contact Center
Cresta complements Five9’s Intelligent Cloud Contact Center to create a powerful customer connection. Cresta turns deep customer insights into actionable outcomes with real-time agent assistance and robust coaching and QA tools - all powered by Cresta’s proprietary Real-Time Intelligence platform. Get a custom demo to learn how Cresta can:
- Enhance Coaching Capabilities
- Empower Managers
- Turn Insights Into Action
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Inside the Enterprise: How CX Leaders Turn AI Hype into Reality
Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.
Aqua Finance + Cresta: 61% Higher Collections, 50% Less After-Call Work
What started as “too good to be true” quickly became transformational. Learn how Aqua Finance uses Cresta to increase dollars collected per hour by 61%, reduce after-call work by 50%, and deliver a more consistent, high-quality customer experience. By equipping agents with real-time guidance, auto-summarization, and AI-driven coaching, Aqua empowers teams to work smarter, focus on customers, and scale without adding headcount.
Cresta: The Unified Platform for Human and AI Agents
Cresta brings together customer insight, automation, and human expertise in a single platform, so you can understand what’s happening in every conversation, identify what drives outcomes, and act on it.