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The Forrester Wave™ Report: Conversational Intelligence for Customer Service, Q3 2023

Cresta has been named a Strong Performer in The Forrester Wave™: Conversational Intelligence for Customer Support, Q3 2023 report, which evaluates 11 vendors across 32 criteria of CICS providers. Download your complimentary copy of the report today.

Cresta has been named a Strong Performer in The Forrester Wave™: Conversational Intelligence for Customer Support, Q3 2023 report, which evaluates 11 vendors across 32 criteria of CICS providers.

Download your complimentary copy of the report today to learn why “Cresta excels at real-time guidance, offers market-leading tooling for guidance management, and has a comprehensive approach to generative AI.”

‍In this report, you’ll learn:

  • Key market trends transforming the customer service landscape
  • How to evaluate conversation intelligence for customer service (CICS) providers
  • Why Forrester recognized Cresta with the highest scores possible in 10 criteria, including coaching, unified platform experience, and more.

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Data Sheet

Cresta Deputy Agent

Cresta Deputy automates the operational work behind every customer experience from intent to completion.

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Webinar

The Long-Running AI Agent for the CX Work No One Sees

See what's possible with Cresta Deputy Agent, the long-running AI agent for end-to-end workflow automation.

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Video

Introducing Cresta Deputy Agent

Deputy Agent is a long-running AI agent that handles end-to-end customer experience workflows for as long as it takes to get the job done.

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