The Forrester Wave™ Report: Conversational Intelligence for Customer Service, Q3 2023
Cresta has been named a Strong Performer in The Forrester Wave™: Conversational Intelligence for Customer Support, Q3 2023 report, which evaluates 11 vendors across 32 criteria of CICS providers.
Download your complimentary copy of the report today to learn why “Cresta excels at real-time guidance, offers market-leading tooling for guidance management, and has a comprehensive approach to generative AI.”
In this report, you’ll learn:
- Key market trends transforming the customer service landscape
- How to evaluate conversation intelligence for customer service (CICS) providers
- Why Forrester recognized Cresta with the highest scores possible in 10 criteria, including coaching, unified platform experience, and more.
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"AI Agent will get better over time," says Cresta CEO
Cresta's CEO, Ping Wu discusses the outlook for AI hybrid workplaces and the return on investment on the technology.
Introducing Automation Discovery: Build the Blueprint for CX Automation
Cresta Automation Discovery pinpoints which contact center conversations are ready for automation. It combines data on flow complexity, conversation volume, and resolution rates to generate a single readiness score—so you can prioritize, prove value, and start fast.
