The Forrester Wave™ Report: Conversational Intelligence for Customer Service, Q3 2023
Cresta has been named a Strong Performer in The Forrester Wave™: Conversational Intelligence for Customer Support, Q3 2023 report, which evaluates 11 vendors across 32 criteria of CICS providers.
Download your complimentary copy of the report today to learn why “Cresta excels at real-time guidance, offers market-leading tooling for guidance management, and has a comprehensive approach to generative AI.”
In this report, you’ll learn:
- Key market trends transforming the customer service landscape
- How to evaluate conversation intelligence for customer service (CICS) providers
- Why Forrester recognized Cresta with the highest scores possible in 10 criteria, including coaching, unified platform experience, and more.
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Put Your Customer Experience in Beast Mode
Marshawn Lynch has joined Team Cresta to put your customer experience in Beast Mode.
Introducing Cresta CLI
Cresta CLI is a command-line interface for the Cresta platform. Developers and the coding agents they work with can read an AI agent's full configuration, query real production conversations, traces, and feedback, script those results into the tools their team already uses, and run tests and deploys inside their own CI/CD pipeline.
Meet Cresta: The Unified Platform for Human + AI Agents
See how leading brands are transforming customer experience and driving greater efficiency with Cresta, the unified platform for human and AI agents.