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Press Releases

  • January 23, 2025

    Cresta Unveils AI Analyst, Empowering Organizations to Uncover Insights From Customer Conversations at Unparalleled Speeds

    Building on their recent voice virtual agent launch, Cresta adds new agentic AI capabilities to enable businesses to ask questions in natural language and unlock new insights from customer conversations

  • January 14, 2025

    Cresta Becomes First Contact Center AI Provider to Achieve ISO/IEC 42001 Certification

    The certification validates the company’s commitment to the development of responsible, human-in-the-loop AI

  • November 19, 2024

    Cresta Closes $125M Series D to Accelerate Adoption of Human-Centric AI in the Contact Center

    The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of virtual agents

  • July 18, 2024

    Report: Nearly two-thirds of contact center agents want real-time help from AI

  • May 9, 2024

    Cresta Named a Leader in Real-Time Revenue Execution Platforms in Independent Analyst Evaluation

    Read on to find out why Cresta has been named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

  • April 17, 2024

    Cresta Welcomes Russell Banzon as Chief Marketing Officer

    Banzon brings 10+ years of AI and go-to-market experience to Cresta

  • April 11, 2024

    Cresta Named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024

  • April 9, 2024

    Cresta Unveils New Advancements That Drive Powerful Business Outcomes

  • March 26, 2024

    Acqueon and Cresta Launch AI-Powered Revenue Generation and Recovery Solution

  • March 20, 2024

    Cresta Wins 2024 Business Intelligence Group Artificial Intelligence Excellence Award

  • March 5, 2024

    Cresta Named Rising Star Organization by CX Awards

    Cresta recognized as an industry leader in innovative artificial intelligence solutions for the contact center

  • February 7, 2024

    Cresta Wins Five9 VoiceStream Innovation Partner of the Year Award

    Cresta recognized for helping organizations reimagine their customer service experiences in 2023

  • January 8, 2024

    Cresta Receives 2023 Future of Work Agent Experience Award

    Cresta's Integrated Suite of Intelligent Products Recognized for Improving Customer Service

  • November 7, 2023

    Cresta Raises Bar with Generative AI for Contact Center Efficiency

    Enhanced solutions empower contact center leaders to turn data-driven decisions into better customer outcomes with AI

  • October 11, 2023

    Cresta Named a Leader in The Aragon Research Globe™ for Enterprise Coaching, 2024

    Cresta is identified for strengths in omnichannel, real-time coaching, and more.

  • September 28, 2023

    Cresta Recognized on 3rd Annual Intelligent Applications Top 40 List

    IA40 Summit in Seattle October 10th & 11th Celebrates the 2023 Winners Innovating with AI and Generative AI

  • September 19, 2023

    Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support

    New offering brings cloud functionality and generative AI to on-premise contact centers

  • August 23, 2023

    Silicon Valley’s Alex Cramer Joins Generative AI Leader Cresta to Lead Sales

    Cramer was most recently an executive at Gong and Dynamic Signal

  • August 16, 2023

    Cresta Named a Strong Performer in Conversational Intelligence for Customer Service in Independent Analyst Evaluation

  • May 19, 2023

    Cresta Names Ex-Google Exec Ping Wu as CEO for AI Advancement

    Wu to leverage extensive AI experience to spearhead new contact center product innovation and drive growth

  • March 27, 2023

    Cresta Expands its Generative AI Solutions for the Contact Center

    Cresta announced the introduction of several new solutions and enhancements to its Cresta Real Time Intelligence Platform, a comprehensive portfolio of AI-powered products and solutions that seamlessly work together to help organizations grow revenues and retain customers.

  • March 23, 2023

    Cresta Named Winner in 2023 Artificial Intelligence Excellence Awards

    Cresta, a leading provider of generative AI for the contact center, announced today that Business Intelligence Group has named the company a winner in its Artificial Intelligence Excellence Awards program

  • March 15, 2023

    Cresta Receives 2023 CUSTOMER Magazine Product of the Year Award

    The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

  • January 31, 2023

    Cresta Wins Five9 VoiceStream Partner of the Year Award

    Cresta has been named VoiceStream Innovation Partner of the Year by Five9, a leading provider of the intelligent cloud contact center.

  • January 17, 2023

    Crested Recognized as an “Innovator” for Conversational AI

    Cresta, the leader in real-time intelligence for the contact center, has been listed by Aragon Research, Inc in the "Innovator" section of the Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. The report recognizes the leading providers using conversational AI technology to improve customer and employee experience.

  • December 14, 2022

    Aragon Research Names Cresta a “Hot Vendor”

    Cresta announced it has been included in the list of “Hot Vendors” in the 2022 report by Aragon Research, Inc.

  • November 9, 2022

    Zoom and Cresta Partner to Deliver Real-Time AI Intelligence

    Zoom customers can now maximize revenue generation, reduce customer turnover and improve call coaching and compliance

  • October 19, 2022

    Unicorn AI Startup Cresta Adds Veterans to Leadership Team

    "Scott and Adam bring decades of customer engagement experience to Cresta at an important time for our company," said Zayd Enam, CEO of Cresta.

  • August 2, 2022

    Cresta Expands Vision for Real-Time Intelligence

    Introduction of Insights and Chatbot products and updates to Director and Agent Assist enables a new era of contact center productivity.

  • June 27, 2022

    Cresta recognized for Sales Readiness in Q2 2022

  • June 7, 2022

    Cresta Named “Hot Vendor in AI for the Contact Center”

  • May 24, 2022

    Why Isn’t New Technology Making Us More Productive?

    Cresta is featured in The New York Times for its ability to drive productivity and results for customers like CarMax.

  • May 17, 2022

    Cresta Named to CB Insights 100 List of Innovative AI Startups

    CB Insights named Cresta to its annual AI 100 ranking, showcasing the 100 most promising private artificial intelligence companies in the world.

  • March 22, 2022

    Cresta Now Available as a Genesys Premium AppFoundry Application

    Cresta’s powerful AI platform combines with Genesys Customer Experience Platform to further enable real-time intelligence in the contact center.

  • March 18, 2022

    Five9 and Cresta Partner for AI-Driven Real-Time Intelligence

    Cresta and Five9 Announce Real-Time Integration Powered by Five9 VoiceStream.

  • March 17, 2022

    Tiger Global Backs Cresta as Company Value Quadruples

    Tiger Global Leads Series C, Genesys, Five9, J.P. Morgan and Zoom Join the Investment Round.

  • February 17, 2022

    Cresta Wins Most Innovative Product at the 2022 CX Awards

  • January 19, 2022

    Report Shows Real-Time Coaching Benefits the Agent Lifecycle

  • December 13, 2021

    Cresta Welcomes Jared Lucas as Vice President of People

    Cresta adds strategic human resources leader with passion for building high-performing teams.

  • November 29, 2021

    Cresta Named One of the Top 40 Intelligent Applications for 2021

    Goldman Sachs and Madrona Venture Group Sponsored Report Identifies Cresta as a Leader with AI-Driven Real-Time Coaching for Contact Centers

  • August 22, 2021

    Cresta Welcomes Google Contact Center AI Co-Founder Ping Wu

    AI Pioneer Ping Wu Joins as Vice President of Engineering and Product to Accelerate Technology Roadmap and Innovation

  • August 19, 2021

    Cresta Recognized for Real-Time Coaching and Management

    Cresta recognized in Forrester’s New Tech: Conversation Intelligence For B2B Revenue, Q3 2021 report for Real-Time Coaching and Management.

  • June 29, 2021

    Building ML to Make Humans More Effective

    It’s one thing to add machine learning and artificial intelligence features to an existing software platform. It’s quite another to build an entire company around machine learning technology, and to provide practical, everyday value to enterprise organizations.

  • June 16, 2021

    Cresta Listed in Now Tech: Conversation Intelligence Report

    Cresta AI, has been listed in Forrester's Now Tech: Conversation Intelligence, Q2 2021 Report. Read the report now!

  • June 15, 2021

    Cresta Shifts Customer Care From Cost Center to a Value Center

    Cresta's latest release uses its Expertise AI to help customer care teams move faster and drive top-line growth.