Press Releases

Cresta Journey Intelligence Turns Every Customer Relationship Into One Continuous Conversation

Journey Intelligence gives human and AI agents the full context of a customer's history, and predicts what that customer will need next.

Cresta Launches in Japan as Momentum in Asia Accelerates

Cresta opens its Tokyo office, names Jim Tamura Country Manager, and announces work with Shop Japan, BELLSYSTEM24, and Kotoba Technologies.

Cresta Opens Its AI Agent Platform With End-to-End Self-Service for Developers

Businesses can now build and optimize customer-facing AI Agents with enterprise-grade developer tools and infrastructure on the Cresta platform.

Cresta Launches Deputy Agent: An AI Agent That Keeps Working Long After the Customer Hangs Up

New long-running AI agent automates work across customer interactions and back-office operations, executing workflows across systems and teams for as long as it takes to get the job done.

Marshawn Lynch Joins Team Cresta to Put Customer Experiences in Beast Mode

The NFL legend, Super Bowl champ, and certified beast signs with Cresta as spokesperson, kicking off with an ad showing how Cresta transforms customer experience with AI.

Firstsource and Cresta Partner to Accelerate AI-Powered Customer Experience Transformation

Cresta Launches Next Generation of Cresta Insights to Unlock Deeper, More Actionable Intelligence from Customer Conversations

Upgraded AI Analyst, Topic Discovery, and new Real-Time Trends capabilities make Cresta Insights more authoritative, more real-time, and more agentic than ever before.

Cresta Launches Training Simulator, Using AI Agents to Provide Dynamic Training to Human Agents

Simulated customers powered by Cresta's AI Agent technology let agents practice conversations grounded in real conversation data to decrease onboarding time, improve employee retention, and increase agent performance.

Cresta Announces Partnership with New York Mets To Optimize Ticket Services With Conversational AI

Cresta's AI platform will streamline ticketing operations and fan service for the iconic baseball franchise.

TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate Customer Experience

Cresta and TELUS Digital have partnered to bring unified customer experience AI to enterprise contact centers, combining Cresta's AI platform with TELUS Digital's implementation and operational expertise.