Press Releases

Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Center Workers

Knowledge Agent eliminates guesswork, improves employee satisfaction, and increases first call resolution.

Mar 17, 2026

Forbes Names Cresta One of America’s Best Startup Employers of 2026

This marks the third straight year Cresta has been named to the list, climbing the rankings year over year.

Mar 3, 2026

Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor.

Dec 9, 2025

Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents

New capabilities uncover which conversations to automate and how to design AI Agents to get the job done

Dec 2, 2025

Cresta Breaks Down Language Barriers With Real-Time Translation and Multilingual AI

Cresta enables seamless customer service across languages and countries with built-in internationalization support

Nov 19, 2025

Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents

New capabilities announced at Cresta Wave give businesses greater reach, control, and confidence as they transform the customer experience with AI

Nov 13, 2025

Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence

Cresta’s integrated testing suite uses AI to test AI, ensuring AI Agents are accurate, reliable, secure, and production-ready

Sep 30, 2025

Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel

Agent Assist for email empowers teams to deliver faster, higher-quality support; comprehensive email support in Conversation Intelligence unlocks voice of the customer visibility in 100% of email exchanges

Aug 12, 2025

Cresta Launches Intelligent Omnichannel AI Agent, Delivering Seamless Customer Experience Across Voice and Digital Channels

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels

Jun 9, 2025

Cresta Named a Leader and “...A Force to Be Reckoned With” in Conversation Intelligence for the Contact Center

The company received the highest score possible in 16 criteria, including Insights-to-Action, Real-Time Guidance, and Outcome Analysis

Jun 5, 2025

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Fireside Chat: How CX Leaders Turn AI Hype into Reality

Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.

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Windstar Cruises + Cresta: Scaling a High-Touch Guest Experience with AI

Delivering a luxury, guest-first experience at scale isn’t easy, especially when every interaction needs to feel personal. See how Windstar Cruises uses Cresta to support agents in real time, unlock insights from every conversation, and elevate the contact center experience. By leveraging AI across chat and voice, Windstar is able to contain 70% of chats, increase conversion, and analyze 100% of interactions, giving agents the confidence and context to act as true travel advisors. The result: faster answers, more personalized service, and a more data-driven approach to delivering exceptional guest experiences.

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United Airlines + Cresta: Helping Customer Experience Take Flight

Delivering exceptional customer experiences at global scale requires more than data, it requires action. See how United Airlines uses Cresta to transform contact center conversations into real-time guidance, helping agents respond with confidence, consistency, and speed. By unlocking insights from every interaction, United empowers teams to elevate service quality, improve operational efficiency, and create better experiences for millions of travelers.

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