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Build enduring customer relationships

Customer relationships ebb and flow. Coach teams to find the perfect solution to fit each customer’s individual needs.

Retain more revenue

Find the product and service mix that meets each customer’s needs.

Improve customer satisfaction

Make every customer interaction personalized and consistent.

Onboard new agents faster

Get new agents ramped and delivering expert CX on day one.

A coach on every call

Scale coaching to every conversation with automated real-time coaching.

Improve Employee Satisfaction

Cresta helps teams address customer concerns with confidence. By helping teams hone their skills and more easily find success, Cresta helps boost employee morale and culture.

What makes our Retention solution different

Uncover customer needs and give them a reason to stay.

Real-time guided responses

Uncover customer concerns and arrive at the product and service offering tailor fit just for them.

Personalized coaching
during every conversation

Handle every retention conversation with care. Just-in-time coaching ensures agents have the behavioral cues to navigate customer conversations with confidence.

Automate repetitive workflows

Automate busy work so teams can focus on connecting with customers and guiding them to the right solution.

Understand your team’s
strengths and weaknesses

Analytics and reports highlight your team’s progress towards better retention. Uncover key churn drivers to inform enablement and go-to-market strategy.

Ensure consistency and compliance.
Iterate when needed.

Interact according to retention best practices. In the event those best practices change, immediately roll them out to every agent.

“Cresta saved one of my sales and helped me ask the right questions at the right time. Cresta helps steer the conversation, especially when I don't know what else to ask the customer.”

-- Sales Agent

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