Customer relationships ebb and flow.
Coach teams to find the perfect solution to
fit each customer’s individual needs.
Retain more revenue
Find the product and service mix that meets each customer’s needs.
Improve customer satisfaction
Make every customer interaction personalized and consistent.
Onboard new agents faster
Get new agents ramped and delivering expert CX on day one.
A coach on every call
Scale coaching to every conversation with automated real-time coaching.
Improve Employee Satisfaction
Cresta helps teams address customer concerns with confidence. By helping teams hone their skills and more easily find success, Cresta helps boost employee morale and culture.
during every conversation
Handle every retention conversation with care. Just-in-time coaching ensures agents have the behavioral cues to navigate customer conversations with confidence.
Understand your team’s
strengths and weaknesses
Analytics and reports highlight your team’s progress towards better retention. Uncover key churn drivers to inform enablement and go-to-market strategy.
“Cresta saved one of my sales and helped me ask the right questions at the right time. Cresta helps steer the conversation, especially when I don't know what else to ask the customer.”
-- Sales Agent
READY TO GET STARTED?
Get in touch to start improving
sales performance today!