Cresta named one of America’s most promising AI companies by Forbes
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FOR RETENTION TEAMS

BUILD ENDURING CUSTOMER RELATIONSHIPS

Customer relationships ebb and flow. Coach teams to find the perfect solution to fit each customer's individual needs.

Establish a consistent retention playbook

Retain more revenue

Find the product and service mix that meets each customer's needs.

Improve customer satisfaction

Make every customer interaction personalized and consistent.

Onboard new agents faster

Get new agents ramped and delivering expert CX on day one.

A coach on every call

Scale coaching to every conversation with automated real-time coaching.

Improve Employee Satisfaction

Cresta helps teams address customer concerns with confidence. By helping teams hone their skills and more easily find success, Cresta boosts employee morale and culture.

What makes our Retention solution different

Uncover customer needs and give them a reason to stay.

Real-time guided responses

Uncover customer concerns and arrive at the product and service offering tailor fit just for them.

Personalized coaching during every conversation

Handle every retention conversation with care. Just-in-time coaching ensures agents have the behavioral cues to navigate customer conversations with confidence.

Automate repetitive workflows

Automate busy work so teams can focus on connecting with customers and guiding them to the right solution.

Understand your team's strengths and weaknesses

Analytics and reports higlight your team's progress towards better retention. Uncover key churn drivers to inform enablement and go-to-market strategy.

Drive consistency

Help teams stay on-track during every interaction and easily roll out new play books and methodologies.

"We saw a significant increase in team member satisfaction. Our team members using Cresta feel way more prepared for calls."

Sr. Director of Digital Sales and Service @ National Retailer

Get in touch to see a demo today

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