FOR RETENTION TEAMS
Customer relationships ebb and flow. Coach teams to find the perfect solution to fit each customer's individual needs.
Find the product and service mix that meets each customer's needs.
Make every customer interaction personalized and consistent.
Get new agents ramped and delivering expert CX on day one.
Scale coaching to every conversation with automated real-time coaching.
Cresta helps teams address customer concerns with confidence. By helping teams hone their skills and more easily find success, Cresta boosts employee morale and culture.
Uncover customer concerns and arrive at the product and service offering tailor fit just for them.
Handle every retention conversation with care. Just-in-time coaching ensures agents have the behavioral cues to navigate customer conversations with confidence.
Automate busy work so teams can focus on connecting with customers and guiding them to the right solution.
Analytics and reports higlight your team's progress towards better retention. Uncover key churn drivers to inform enablement and go-to-market strategy.
Help teams stay on-track during every interaction and easily roll out new play books and methodologies.
Sr. Director of Digital Sales and Service @ National Retailer