A private event for the boldest minds in AI and CX
November 12–14, 2025 • Ritz-Carlton, Dallas Las Colinas
Molly Bloom
Speaker, entrepreneur, bestselling author of ‘Molly’s Game’
Sebastian Thrun
Founder, Google X
The Summit for the Future of CX
Join a select group of industry innovators and decision makers for an invite-only event designed to spark ideas, forge connections and shape the future.
Curated
Connections
A hand-selected guest list of 80+ CX and AI leaders. Every conversation is intentional, peer-level, and built for impact.
Actionable
Insights
No hype, no filler. Just real-world insight from executives doing the work and shaping what’s next.
Executive
Experiences
Ritz-Carlton luxury meets special experiences like golf, beverage tastings, and an unforgettable night at AT&T Stadium, all designed to spark more than conversation.
Agenda at a Glance
12:00-5:00 PM
Registration & Check-In
6:00-9:00 PM
Welcome Party
8:00-9:00 AM
Networking Breakfast
9:00-10:00 AM
Opening Keynote ft. Ping Wu
10:00-10:45 AM
Turning enterprise AI into measurable ROI
11:00-11:45 AM
AI Agents in action: Lessons from the front lines
11:45-12:30 PM
Lunch
12:30-1:10 PM
Breakout 1A: Expanding human potential: Unlocking the full power of Agent Assist
12:30-1:10 PM
Breakout 1B: Building your blueprint: AI workflows for contact center optimization
1:15-1:55 PM
Breakout 2A: Managing the AI agent lifecycle: From design to optimization
1:15-1:55 PM
Breakout 2B: The untapped power of conversations
2:00-2:30 PM
Closing Keynote: Looking ahead: AI trends to look out for next year
3:00-5:00 PM
Curated Connections
6:00-10:00 PM
A Night at AT&T Stadium
8:00-9:00 AM
Networking Breakfast
9:00-9:45 AM
Fireside Chat with John Donovan
10:00-10:45 AM
The AI changemakers: Leading complex enterprise transformations
10:50-11:30 AM
Closing Keynote ft. Molly Bloom
11:30-12:00 PM
Farewell Lunch & Departures
Voices Leading the Wave
Hear from the executives, innovators, and entrepreneurs driving real transformation in CX and contact center AI.
Molly Bloom
Speaker, Entrepreneur, Bestselling author of ‘Molly’s Game’
Sebastian Thrun
Founder, Google X
Stephanie DeWald
Vice President, Sales & Service Contact Centers, Cox Communications
John Donovan
Former CEO, AT&T Communications
Bob Victor
SVP, Head of Consumer Solutions, Comcast Business
Ping Wu
CEO, Cresta
Robin Gareiss
CEO & Principal Analyst at Metrigy
Mark Fleming
Corporate Vice President, Member Experience at SCAN Health Plan
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Srikant Narasimhan
VP Enterprise Customer Experience & Insights at CVS Health
Visionary Sponsors
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