Reimagine coaching and QA with Cresta's cutting-edge generative AI
Layering Cresta within your existing contact center infrastructure is not just a game-changer—it's a paradigm shift. In this webinar, we'll explore how Cresta is not only transforming agent coaching and QA, but also reshaping the contact center landscape as a whole with generative AI at the core of innovations that allow leaders to harness actionable insights, streamline operations, and drive growth.
In this must-attend event, we'll tour Cresta’s innovative post-call features helping drive agent coaching & QA, including the latest enhancements to Outcome Insights and Cresta Opera. To provide insight into Cresta’s transformative impact on coaching & QA operations for clients, we will be joined by David Sauer, from Vivint—a heavy Cresta Opera user (and an opera singer to boot).
Don't miss this opportunity to learn how Cresta’s Post-Call solution can put you at the forefront of the contact center revolution. Join us to see the latest AI-driven innovations and uncover what they could mean for your organization. Reserve your spot today!
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Opening Keynote: AI and the Future of the Customer Experience
Changing technology and customer needs are reshaping the contact center more rapidly than ever before, and businesses that don’t ride the wave risk being flattened by it. In the opening keynote, Ping Wu, CEO of Cresta, will share what the coming years will look like as the customer experience fundamentally transforms. Join us for a look into the future as we unveil new advancements from Cresta to power your success now and for years to come.
Turning Enterprise AI into Measurable ROI
MIT reports that 95% of enterprise AI pilots fail. What sets the 5% apart? Join Bob Victor, SVP of Consumer Solutions at Comcast Business, Edmond Mackey, Chief Strategy Officer at Aptive, and Robin Gareiss, CEO of Metrigy Research, for a discussion on how to identify high-value opportunities, build compelling business cases, and deliver ROI from AI transformation initiatives.
AI Agents in Action: Lessons from the Front Lines
AI agents are delivering remarkable customer experiences at a fraction of the cost. But what does it take to deploy them successfully? Which use cases are proving most effective? And how do you manage a hybrid workforce of humans and AI? Get answers straight from the source in this panel featuring Kevin Dillman, Senior Director of Central Reservations at Xanterra Travel Collection and Colin Taylor, Senior Director of Shared Services at Propel Holdings.