For years, AI voice agents have overpromised and underdelivered. Robotic interactions, frustrating dead-ends, and “Sorry, I didn’t get that” loops left customers longing for a human rep. But something has changed.
AI agents are no longer just glorified IVRs. They’re evolving—fast. Advances in language models, real-time business logic, and adaptive learning mean AI agents can now handle complex conversations with nuance, accuracy, and even a little charm.
So, what does this shift mean for you?
In this session, we’ll break down:
The only question is: Will you be on the cutting edge or playing catch-up?
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.