TransformAutomateAnalyzeAugmentTransform every customerexperience with AI agents
Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale.
Trusted by the world’s leading contact centers
AI Platform
Deploy industry-leading AI across the entire customer journey—on one secure, scalable platform trusted by the Fortune 500.
Explore the platform
One AI partner. Proven results across every contact center use case.
Reduce costs without sacrificing quality across customer care
5.5x
Higher containment
23%
Higher CSAT
Discover winning behaviors and coach more effectively across sales
20%
Increase in revenue
40%
Increase in span of control
How a Fortune 500 bank improved collections yield with Cresta
11%
Promise-to-pay per right party contact
26%
Promise amount relative to balance
Drive customer loyalty and boost the bottom line across customer care
30pt
increase in NPS
50%
reduction in QM Costs
Easily integrate into any environment
Telephony | Chat
Knowledge
CRM | CEC
Marketing
Data
Security and data privacy
trusted by the Fortune 500
What our customers are saying
"Cresta makes it easy to apply state-of-the-art AI across our contact center and continue to raise the bar of our customer interactions.”
Bryan Ennis
Vice President, Customer Experience Centers and Retail Operations
“After launching Cresta, we were able to decrease the training time for our team and improve revenue by 20%."
Stephanie Dewald
Vice President, Sales & Service Contact Centers
"In a software landscape where many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability.”
Phil Kolterman
Chief Information Officer
"Cresta allowed us to hit our ROI, which our business case was built upon quicker than we had anticipated.”
Mike Mossman
Senior Vice President, Customer Service & Collections
"Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly. In an industry that is very unpredictable, Cresta adds immense value."
Brandy Maxwell
Senior Manager, Customer Insights
"By leveraging Cresta's generative AI-powered solutions, we're enhancing sales effectiveness, streamlining post-call processes, and empowering our agents to focus on what matters most—building stronger relationships with our customers."
Mike Parker
President, Consumer Services
"Cresta is really the technology of the future."
Jason Love
Director, Contact Center Training
"Cresta is an incredible platform that has helped us solve so many challenges."
Veronica Semler
Vice President, Servicing Operations
Ready to see the results for yourself?
Realize your competitive advantage — see Cresta in action with a personalized demo.
