Increase sales efficiency and effectiveness with Generative AI

Cresta for Sales helps your team build and follow bespoke playbooks that are proven to improve business outcomes and narrow the gap between top and bottom performers.

Generative AI for the intelligent contact center

Cresta’s integrated contact center intelligence products turn real-time insights into real-time actions that drive results.

Uncover & act on business insights

Get visibility into business trends as they emerge so you can make smarter and faster business decisions.

Drive robust coaching & quality assurance

Measure team performance on 100% of conversations and coach the performance gaps that matter.

Increase agent effectiveness & efficiency

Equip every agent with the AI-powered coaching and assistance they need to perform like a top performer.

Drive efficiency through automation

Strategically find and replace repetitive conversations with chatbots backed by customer insights.

“There has been about a 10 percent improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better.”

Jim Lyski, EVP, for strategy, marketing and products, CarMax

An integrated suite of intelligent products

Proven to deliver results

Our patented Real-Time Intelligence Engine surfaces and amplifies behaviors that are proven to move the needle.

increase in CSAT
lower AHT
saved per week
reduction in ramp time

Want to see it in action?


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