Cresta Insights Report: Reducing Ramp Time & Agent Attrition
Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...
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The Power of
Real-Time Intelligence
Cresta is the first real-time productivity suite for the contact center. Our real-time AI capabilities quickly layer into any contact center environment and seamlessly work together to help agents, managers, and leaders drive greater revenue and efficiency.
Set Goals. See Results.
Our patented Expertise Engine surfaces and amplifies top agent behaviors that are proven to move the needle.
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%
increase in CSAT
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%
lower AHT
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hrs
saved per week
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%
reduction in ramp time
The Science of AI Meets the Art of Conversation
Cresta’s AI-powered, real-time Agent Assist makes every conversation a great conversation. Put our data-backed insights into action to quantify contact center performance and effectively coach teams.
for agents
Make every agent your best agent.
Cresta guides your team to make a positive impact on every call, alleviate customer pain and drive growth with real-time coaching, assistance and automations taken from top-performing agents. With Cresta Agent Assist, everyone benefits—your customers, your team and your business.
for managers
Coach smarter, faster.
Understand, coach, and take action. Cresta analyzes every conversation, tracks agent performance, and offers end-to-end coaching so managers can put insights into action quickly and spend more time coaching.
for leadership
Drive action with insights.
See the big picture on team performance and customer experience. Cresta’s AI-powered insights spot trends, identify performance drivers, and pinpoint areas for improvement.
Deliver top performance for any use case.
Accelerate performance across channels and use cases. Cresta’s powerful Expertise Engine
adapts coaching and optimizes every conversation to meet your business needs.
“Cresta was a real game changer for us… better customer satisfaction, more purchases, higher conversion, more sales bonuses.”
Michael Hopkins
SVP, Sales & Services
Blue Nile
"CarMax has built a world-class omnichannel experience for our customers, and our call centers play a vital role in delivering that experience. We believe Cresta has developed best-in-class technology in this space."
Terence Rasmussen
Assistant Vice-President, CarMax
“The real-time coaching has been a game changer… Having the new technology has allowed us to cut down on call times… The manager-facing solution has been invaluable.”
Crissa Graham
Director of Marketing
Holiday Inn Club Vacations
“Cresta is unlike anything we’ve seen before. Agents who used Cresta had much better conversion rates, more revenue, and better interactions with customers.”
Kathleen Preston
Director of Digital Marketing and Sales
Cox Communications
Looking to drive better customer experience and develop a more embedded operating model with their BPO partner, Earthlink partnered with Cresta to enhance customer service and sales operations.
• 11% reduction in AHT
• 124% increase in Upsell Conversion Rate
“Cresta is really the technology of the future. Everybody has Siri, or Alexa, and they’re used to having systems that help them and that’s what Cresta is.”
Jason Love
Director of Contact Center Training
Holiday Inn Club Vacations
Integrate With Your Systems
Cresta’s open API lets you quickly plug real-time intelligence into your favorite tools and platforms.
Your people. Powered up.
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