Cresta Insights Report: Reducing Ramp Time & Agent Attrition
Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...
The Power of
Real-Time Intelligence
Cresta is the first real-time productivity suite for the contact center. Our real-time AI capabilities quickly layer into any contact center environment and seamlessly work together to help agents, managers, and leaders drive greater revenue and efficiency.
Our patented Expertise Engine surfaces and amplifies top agent behaviors that are proven to move the needle.
The Science of AI Meets the Art of Conversation
Cresta’s AI-powered, real-time Agent Assist makes every conversation a great conversation. Put our data-backed insights into action to quantify contact center performance and effectively coach teams.
Cresta guides your team to make a positive impact on every call, alleviate customer pain and drive growth with real-time coaching, assistance and automations taken from top-performing agents. With Cresta Agent Assist, everyone benefits—your customers, your team and your business.
Understand, coach, and take action. Cresta analyzes every conversation, tracks agent performance, and offers end-to-end coaching so managers can put insights into action quickly and spend more time coaching.
See the big picture on team performance and customer experience. Cresta’s AI-powered insights spot trends, identify performance drivers, and pinpoint areas for improvement.
Accelerate performance across channels and use cases. Cresta’s powerful Expertise Engine
adapts coaching and optimizes every conversation to meet your business needs.
Cresta’s open API lets you quickly plug real-time intelligence into your favorite tools and platforms.
Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and...
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