Blog
Introducing Cresta’s Agent Operations Center: A Unified Command Center for Human and AI Agents
Cresta’s Agent Operations Center is the unified command hub for supervising human and AI agents in real time. Monitor live conversations, guide interactions instantly, and ensure automation delivers accurate, compliant, and on-brand experiences at scale.
Average Handle Time Isn’t Sexy But It’s Vital for Modern Contact Centers
Free throws in basketball aren't sexy, but they're fundamental. Footwork in baseball isn't sexy, but it's fundamental.
Why Contact Center AI is a Big Deal for Customer-Focused Brands
The pandemic spurned a mass customer adoption of digital channels. Yet, despite (or perhaps because of) this mass adoption, 58% of customers surveyed in 2021 said they now expect more from customer service.
GraphQL for the React Redux Developer
Migrate toGraphQL using the Apollo Client library to take advantage of advance GraphQL features.
Demo Day: Cresta's Platform - Auth, APIs, and More
"Cresta's path to a robust API layer that allows us to support our 1st party usage and potential future 3rd party usage "
Cresta's Summer '21 Release
Taking Customer Care from a cost center to a value center
How Science Fiction Inspires Human-AI Collaboration at Cresta
AI shines best when it's collaborating with humans.
An Innovative Approach to Closing the Agent Performance Gap
Every organization suffers from a performance gap between its top employees and the rest. This issue is as prevalent as ever when it comes to the contact center
What is the Performance Gap Costing Your Business Each Year?
Imagine if every employee performed like a top performer?
4 Ways to Assist Contact Center Agents with AI & Automation
Today’s modern contact center provides critical touchpoints for a variety of customer communications. Whether it’s phone calls, texts, webchats, email, or social media channels, contact centers have evolved beyond
Prioritizing the CX Metrics That Matter
Metrics can define an organization’s culture and operational style. They’re also a key component of how contact center teams are evaluated
Investing in Cresta: Supercharging Agents in Real-Time
Facebook LinkedIn Twitter Nailing customer experience is tough. Every conversation, across every channel, counts. And while much in our lives has changed since the 1960s, the site of these customer conversations has not: the contact center.
A Letter From the Founders
At Cresta, we’re on a mission to enable everyone to be 100x as effective at work. And today, we’re excited to announce our $50M Series B round of funding.
Announcing Cresta for Voice
Bringing Cresta's Real-time Expertise AI to phone-based sales and service teams.
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