5 Steps to Close the Gap Between Top and Low Performers at Contact Centers
What is inconsistent agent performance costing your contact center each year?
We looked at over 100,000 contact center conversations to quantify the revenue gap between top and bottom-performing agents. This report outlines our findings and provides steps you can take to unlock additional revenue, reduce employee attrition, and improve customer loyalty. Download the report and start closing the contact center performance gap today!
Download the report to learn:
- The definition of the contact center performance gap.
- The ROI and opportunity of bridging the agent performance gap.
- Six behaviors top agents do consistently.
- Five steps contact center leaders can take to bridge the gap and improve agent performance.
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How Cresta AI Analyst helps FinServ leaders manage regulatory change
Customer experience in Financial Services is complex, to say the least. Regulations change with the stroke of a pen, and your business needs to stay compliant and keep your customers informed. This video shows how Cresta AI Analyst helps FinServ leaders keep up with this rapidly-shifting landscape.
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From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.