Predictions for AI in the Contact Center 2025
What does the future hold for AI in the contact center? We asked 10 industry thought leaders to peer into their crystal balls and share their boldest predictions for 2025.Will virtual agents finally outshine their human counterparts? Will AI stop trying to upsell us on things we didn’t ask for? Or perhaps the real question is: How will humans and machines collaborate to deliver customer experiences so seamlessly that they might just make us love hold music?Join us as we take a sneak peek into the AI-driven future of contact centers—because 2025 will be here before you can say “Your call is very important to us.”
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Introducing Cresta CLI
Cresta CLI is a command-line interface for the Cresta platform. Developers and the coding agents they work with can read an AI agent's full configuration, query real production conversations, traces, and feedback, script those results into the tools their team already uses, and run tests and deploys inside their own CI/CD pipeline.
Meet Cresta: The Unified Platform for Human + AI Agents
See how leading brands are transforming customer experience and driving greater efficiency with Cresta, the unified platform for human and AI agents.
How Sunbit scaled VIP-level service to millions of customers with Cresta AI
Sunbit's contact center was growing faster than their IVR could handle. By replacing their tree-based phone system with Cresta's AI voice agent and layering in real-time agent assist and 100% QA coverage, Sunbit contained 50% of interactions autonomously, cut routing time from 90 seconds to five, and drove average handle times down 10% — while customer satisfaction went up.