Cresta Raises $125M to Create the Unified Platform for Human and Virtual Agents – Read the post

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Cresta’s Intelligence Layer Amplifies Five9’s Intelligent Cloud Contact Center!

Cresta complements Five9’s Intelligent Cloud Contact Center to create a powerful customer connection. Cresta turns deep customer insights into actionable outcomes with real-time agent assistance and robust coaching and QA tools – all powered by Cresta’s proprietary Real-Time Intelligence platform.

Get a custom demo to learn how Cresta can:

  1. Improve agent productivity
  2. Enhance Coaching Capabilities
  3. Empower Managers to train and retail employees
  4. Turn Real-Time Insights Into Action

Cresta was a real game-changer for us...better customer satisfaction, more purchases, higher conversion, and more sales bonuses.

Michael Hopkins, SVP of Sales and Service, Blue Nile

Cresta is unlike anything we've seen before. Agents who used Cresta had much better conversion rates, more revenue, and better interactions with customers.

Kathleen Preston, Director of Digital Marketing & Sales, Cox

“We believe Cresta has developed best-in-class technology in this space.”

- Terence Rasmussen, Assistant Vice President, CarMax

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