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Cresta for
SaaS

Cresta's intelligence layer for customer conversations helps software as a service (SaaS) companies consistently show value at every step of the subscriber journey.

It’s a marathon, not a sprint.

With SaaS, customer can churn at any point. For this reason, teams must take the long view when it comes to building customer relationships. Cresta’s real-time guidance helps SaaS teams perform like experts and build enduring customer relationships .

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How we help
SaaS teams

Make every interaction count.

Handle more volume

Quickly onboard, train, and re-train teams to accommodate changing demand and market conditions.

Instantly answer customer questions

Immediately answer customer questions with recommended answers that are proven to convert.

Iterate on solution offerings

As products and promotions change, Cresta enures teams are enabled with the latest products and offerings.

Sell solutions not products

Immediately answer customer questions with recommended answers that are proven to convert.

Understand your customers

Conversational insights highlight customer sentiment, buying preferences, and emerging trends.

Drive retention

Overcome objections, empathize with customers, and identify the right products to retain customers.

Real results with Cresta

Transformational change for
a Top-5 SaaS company

“We’ve seen a significant increase in team member satisfaction and sales output. Our teams using Cresta feel way more prepared for calls and more confident recommending additional products!”
Sales Leader @ Top-5 SaaS company

2x

conversion rate in 5 weeks

CRESTA FOR REMOTE TEAMS

Customer experience
uninterrupted

Recent events have introduced new customer demands and operating models for SaaS organizations. Teams are adapting on the fly and rethinking how they deliver value to customers.

Cresta is helping SaaS teams adapt to their new normal and deliver during times of change. Learn how Cresta can help remote retail teams make the most of growing online demand.

Resources

When contact changes: Our five lessons from transitioni...

As the world unites to slow the spread of COVID-19, businesses are stepping up to play th...
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So You've Moved to a Virtual Contact Center. Now What?

Curious to know how your virtual contact center strategy is faring? We asked a panel of ex...
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“The fact that new hires are reaching the floor average after just 5 weeks is pretty darn amazing.”

Sales - SaaS Acquisition Executive

READY TO GET STARTED?

Get In Touch to Start Improving Sales
Performance Today

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