Hot Vendors in AI for the Contact Center, 2022
The contact center is evolving through the rise of real-time solutions and the power of artificial intelligence. Companies are stepping up to provide AI in new ways that reduce the challenge of training associates and provide live agents with more tools to manage higher call volume and resolve issues more efficiently.Aragon has identified Cresta as a vendor in the intelligent contact center that is making a difference in the market. Download this report to learn more about:
- Addressing a world increasingly defined by hybrid work
- How real-time capabilities are accelerating agent productivity and improving customer experience
- How Agent Assist helps provides sentiment analysis and faster, tailored responses
- Where Artificial Intelligence reduces onboarding time
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Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.
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Automated AI Agent Testing: Safeguarding Customer Experience at Scale
Join Cresta for an inside look at the strategic advantages of Automated AI Agent Testing, giving leaders confidence to scale while reducing risk.
What happens when you stop talking about AI—and start building with it?
This brand film was created entirely using generative AI: script, visuals, voiceover, all of it. It’s not just about agentic AI in the contact center...it’s a showcase of what happens when humans and AI truly collaborate. Made by AI. Directed by Cresta.