Hot Vendors in AI for the Contact Center, 2022
The contact center is evolving through the rise of real-time solutions and the power of artificial intelligence. Companies are stepping up to provide AI in new ways that reduce the challenge of training associates and provide live agents with more tools to manage higher call volume and resolve issues more efficiently.Aragon has identified Cresta as a vendor in the intelligent contact center that is making a difference in the market. Download this report to learn more about:
- Addressing a world increasingly defined by hybrid work
- How real-time capabilities are accelerating agent productivity and improving customer experience
- How Agent Assist helps provides sentiment analysis and faster, tailored responses
- Where Artificial Intelligence reduces onboarding time
View more resources
Fireside Chat: AI Agents Customers Actually Like and CX Teams Trust
Join Cresta and AI thought leader, Steve Nouri, for a zero-hype chat on what it takes to deploy enterprise-ready AI agents in CX.
Oportun + Cresta: Driving Sales Performance with Real-Time AI and 100% Interaction Monitoring
In a high-stakes sales environment, every interaction matters, and variability in agent performance can leave real revenue on the table. See how Oportun partnered with Cresta to move from sample-based QA to 100% interaction monitoring, give agents real-time guidance during live calls, and transform coaching from a lagging, compliance-driven function into a data-backed performance engine. By surfacing the behaviors that actually drive results, Oportun has closed the gap between top and mid-tier performers, improved pull-through rates, and delivered material P&L gains, all while building a culture where agents feel set up to win.
