Hot Vendors in AI for the Contact Center, 2022

The contact center is evolving through the rise of real-time solutions and the power of artificial intelligence. Companies are stepping up to provide AI in new ways that reduce the challenge of training associates and provide live agents with more tools to manage higher call volume and resolve issues more efficiently.

Aragon has identified Cresta as a vendor in the intelligent contact center that is making a difference in the market. 

Download this report to learn more about:

• Addressing a world increasingly defined by hybrid work
• How real-time capabilities are accelerating agent productivity and improving customer experience
• How Agent Assist helps provides sentiment analysis and faster, tailored responses
• Where Artificial Intelligence reduces onboarding time