Hot Vendors in AI for the Contact Center, 2022
The contact center is evolving through the rise of real-time solutions and the power of artificial intelligence. Companies are stepping up to provide AI in new ways that reduce the challenge of training associates and provide live agents with more tools to manage higher call volume and resolve issues more efficiently.Aragon has identified Cresta as a vendor in the intelligent contact center that is making a difference in the market. Download this report to learn more about:
- Addressing a world increasingly defined by hybrid work
- How real-time capabilities are accelerating agent productivity and improving customer experience
- How Agent Assist helps provides sentiment analysis and faster, tailored responses
- Where Artificial Intelligence reduces onboarding time
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Exclusive: a16z and Sequoia-backed AI startup Cresta hits $100M ARR
Cresta, a customer service AI company, hit over $100 million in annual recurring revenue, the startup tells Axios exclusively.
Cresta hits $100M annual revenue
Cresta CEO Ping Wu joins ‘Squawk Box’ to discuss the company’s human & AI hybrid model, who Cresta’s corporate customers are, integrating AI into the customer service experience, future of the call center business, and more.