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Hot Vendors in AI for the Contact Center, 2022
Retailers must rethink their contact center strategy to support the new normal of omnichannel selling by incorporating new technologies. Listen to the webinar to learn more.
The contact center is evolving through the rise of real-time solutions and the power of artificial intelligence. Companies are stepping up to provide AI in new ways that reduce the challenge of training associates and provide live agents with more tools to manage higher call volume and resolve issues more efficiently.Aragon has identified Cresta as a vendor in the intelligent contact center that is making a difference in the market. Download this report to learn more about:
- Addressing a world increasingly defined by hybrid work
- How real-time capabilities are accelerating agent productivity and improving customer experience
- How Agent Assist helps provides sentiment analysis and faster, tailored responses
- Where Artificial Intelligence reduces onboarding time
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How Cresta and Atento Are Bringing Hybrid Human-AI CX Transformation to Enterprises Across the Americas
Cresta CEO Ping Wu and Atento CEO Dimitrius Oliveira introduce their strategic partnership.
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