Hot Vendors in AI for the Contact Center, 2022
The contact center is evolving through the rise of real-time solutions and the power of artificial intelligence. Companies are stepping up to provide AI in new ways that reduce the challenge of training associates and provide live agents with more tools to manage higher call volume and resolve issues more efficiently.Aragon has identified Cresta as a vendor in the intelligent contact center that is making a difference in the market. Download this report to learn more about:
- Addressing a world increasingly defined by hybrid work
- How real-time capabilities are accelerating agent productivity and improving customer experience
- How Agent Assist helps provides sentiment analysis and faster, tailored responses
- Where Artificial Intelligence reduces onboarding time
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Inside the Enterprise: How CX Leaders Turn AI Hype into Reality
Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.
Aqua Finance + Cresta: 61% Higher Collections, 50% Less After-Call Work
What started as “too good to be true” quickly became transformational. Learn how Aqua Finance uses Cresta to increase dollars collected per hour by 61%, reduce after-call work by 50%, and deliver a more consistent, high-quality customer experience. By equipping agents with real-time guidance, auto-summarization, and AI-driven coaching, Aqua empowers teams to work smarter, focus on customers, and scale without adding headcount.
Cresta: The Unified Platform for Human and AI Agents
Cresta brings together customer insight, automation, and human expertise in a single platform, so you can understand what’s happening in every conversation, identify what drives outcomes, and act on it.