The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2022
Intelligent Virtual Agents Are Making the Contact Center Smarter and More AccessibleAragon Research releases its first Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC). The race is on to improve customer experience (CX) and employee experience (EE) within the contact center, and technology providers are using conversational AI technology to achieve this goal.
This report covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2023 and beyond.
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How Cresta AI Analyst helps FinServ leaders manage regulatory change
Customer experience in Financial Services is complex, to say the least. Regulations change with the stroke of a pen, and your business needs to stay compliant and keep your customers informed. This video shows how Cresta AI Analyst helps FinServ leaders keep up with this rapidly-shifting landscape.
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From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.