The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2022

Intelligent Virtual Agents Are Making the Contact Center Smarter and More AccessibleAragon Research releases its first Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC). The race is on to improve customer experience (CX) and employee experience (EE) within the contact center, and technology providers are using conversational AI technology to achieve this goal.

This report covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2023 and beyond.