The Inner Circle Guide to Next-Generation Customer Contact

The Inner Circle Guides by Contact Babel are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of implementing and using these technologies, an appraisal of the vendors and products available, and a view on what the future holds.

“The Inner Circle Guide to Next-Generation Customer Contact” is a contact center and CX research report based on surveys with over 400 UK & US organizations and 1,000 customers from each country.

In this paper, you’ll learn:

• How to use Generative AI and intelligent virtual assistants
• How to use real-time sentiment analysis
• Which niche technologies can break into the mainstream?