The ROI of Real-Time Agent Guidance
"Contact centers using AI capabilities achieve 3.5x greater annual increase in customer satisfaction rates."
This report, completed by Aberdeen Strategy & Research, highlights how AI helps align agent performance with Customer Expectations. See how real-time artificial intelligence (AI) is helping contact centers maximize agent performance, create happy customers, and reduce costs — the three top priorities of most contact center leaders in 2021.
Download Aberdeen's report to learn:
- How real-time AI is improving agent performance, even during WFH.
- How AI driven real-time guidance drives a 3.3x increase in customer retention.
- How modern contact centers are leveraging AI to take quality assurance to the next level.
View more resources
Fireside Chat: How CX Leaders Turn AI Hype into Reality
Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.
Achieve + Cresta: Driving Retention, Consistency, and 3x ROI with AI
Improving customer outcomes starts with consistency, and at Achieve, that consistency drives retention from the very first interaction.
Windstar Cruises + Cresta: Scaling a High-Touch Guest Experience with AI
Delivering a luxury, guest-first experience at scale isn’t easy, especially when every interaction needs to feel personal. See how Windstar Cruises uses Cresta to support agents in real time, unlock insights from every conversation, and elevate the contact center experience. By leveraging AI across chat and voice, Windstar is able to contain 70% of chats, increase conversion, and analyze 100% of interactions, giving agents the confidence and context to act as true travel advisors. The result: faster answers, more personalized service, and a more data-driven approach to delivering exceptional guest experiences.