Back to all Reports
The ROI of Real-Time Agent Guidance
Aberdeen Strategy & Research highlights how AI helps align agent performance with customer expectations.
"Contact centers using AI capabilities achieve 3.5x greater annual increase in customer satisfaction rates."
This report, completed by Aberdeen Strategy & Research, highlights how AI helps align agent performance with Customer Expectations. See how real-time artificial intelligence (AI) is helping contact centers maximize agent performance, create happy customers, and reduce costs — the three top priorities of most contact center leaders in 2021.
Download Aberdeen's report to learn:
- How real-time AI is improving agent performance, even during WFH.
- How AI driven real-time guidance drives a 3.3x increase in customer retention.
- How modern contact centers are leveraging AI to take quality assurance to the next level.
View more resources
Video
What happens when you stop talking about AI—and start building with it?
This brand film was created entirely using generative AI: script, visuals, voiceover, all of it. It’s not just about agentic AI in the contact center...it’s a showcase of what happens when humans and AI truly collaborate. Made by AI. Directed by Cresta.
All Content types
All Topics
Videos
Learn more
Platform
All Topics
