Your Contact Center Knowledge Base May Be Failing You (and What To Do About It)
Does your knowledge base spark joy for agents and customers or create chaos for both? If your agents spend more time hunting for answers than solving customer issues, it might be time to face the truth: your knowledge base is holding you back.
Join Justin Robbins, Founder & Principal Analyst at Metric Sherpa, and Devon Mychal, Director of Product Marketing at Cresta, for an engaging webinar where we’ll pull back the curtain on the current state of enterprise knowledge bases, fueled by insights from millions of customer conversations.
During this webinar, they will explore:
- Why your knowledge base might be more “ghost town” than “gold mine”
- How gaps in knowledge can derail your contact center’s efficiency (and agent sanity!)
- Actionable strategies to transform your knowledge base into a superpower and amplify the effectiveness of AI”
Expect a mix of hard-hitting data, relatable anecdotes, and a few laughs while Devon and Justin break down the biggest knowledge base pitfalls — and show you exactly how to fix them. Whether starting from scratch or looking to level up, this session will let you close knowledge gaps, empower your agents, and wow your customers.
Reserve your spot now! Knowledge is power—don’t let yours go untapped.
