Driving Real-Time Conversation Intelligence in Contact Centers & Sales

Overview: Forrester reports that insights-driven firms were 7x more likely to report a 20% revenue growth rate or higher, according to their New Tech: Conversation Intelligence For B2B Revenue, Q3 2021.

Join guest speaker Seth Marrs, Principal Analyst at Forrester, and Cresta’s Co-Founder and CEO, Zayd Enam, as they discuss how real-time Conversation Intelligence is unlocking business insights and better business outcomes. They will cover:

1. Why Contact Center teams need Conversation Intelligence to be insights-driven.
2. Why real-time coaching and management is a must-have technology for better interactions and outcomes.
3. Why the strategy should be augmentation and not a replacement of agents.
4. The latest updates in real-time live voice coaching from Cresta.