Blog
Introducing Cresta’s Agent Operations Center: A Unified Command Center for Human and AI Agents
Cresta’s Agent Operations Center is the unified command hub for supervising human and AI agents in real time. Monitor live conversations, guide interactions instantly, and ensure automation delivers accurate, compliant, and on-brand experiences at scale.
Cresta Crew: Rich Wang, Vice President of Professional Services
Meet Rich Wang, Director of Professional Services at Cresta. Learn what a day in the life looks like for him, how he approaches customer success, and why he chose Cresta.
Cresta leadership update: Welcoming Russell Banzon as new Chief Marketing Officer
Cresta leadership update: Please join us in welcoming Russell Banzon, new Chief Marketing Officer, to the Cresta team.
Cresta named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024
Learn why Cresta has been recognized for the 3rd time on the Forbes AI 50 list of top artificial intelligence companies
Introducing our Spring ‘24 release: Unlocking unprecedented levels of performance and agent efficiency
Get the details on Cresta's 2024 spring release, full of new advancements that are built to drive powerful business outcomes & agent efficiency.
Best practices for mastering generative AI in financial services
Learn best practices for assessing and implementing generative AI in financial services.
What is automated quality management? - And why is it integral to transforming contact center operations?
Learn about how leading companies are deploying automated quality management in their contact centers to drive transformation.
3 key considerations for successfully deploying AI for customer care
Learn three key considerations any organization should reflect on before deploying AI for customer care in a successful way
Cresta wins the 2024 Business Intelligence Group AI Excellence Award
Learn why Cresta is recognized by Business Intelligence Group for delivering innovative knowledge management solutions to its customers
How Brinks saves time, cuts costs, and drives improvement with Cresta
Learn how Brinks Home partnered with Cresta's real-time generative AI platform to save time, streamline workflows, and cut costs.
The intersection of generative AI and big data: A turning point for financial services
Learn how the relationship between generative AI and big data is poised to transform the way financial institutions operate, interact with customers, and drive growth
Cresta named ‘Rising Star Organization’ by CX Awards
Read on to learn why Cresta has been recognized as a 'Rising Star Organization' by the 2024 CX Awards, which recognizes CX tech innovation.
How Vivint transformed contact center performance management and QA with Cresta
Learn how Vivint has transformed performance management and QA, powered by Cresta's real-time generative AI.
Streamlining front-end development: Insights from Cresta’s tech stack
Take a close look at Cresta’s front-end (FE) architecture: how the main FE repository is structured, our build and deployment processes, and our approach to code generation.
Cresta named Five9 VoiceStream Innovation Partner of the Year Award for second consecutive year
Learn why Cresta has been awarded Five9's VoiceStream Innovation Partner of the Year for the second year in a row, and what our winning partnership looks like for joint customers.
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