Blog
Introducing Cresta’s Agent Operations Center: A Unified Command Center for Human and AI Agents
Cresta’s Agent Operations Center is the unified command hub for supervising human and AI agents in real time. Monitor live conversations, guide interactions instantly, and ensure automation delivers accurate, compliant, and on-brand experiences at scale.
What is contact center speech analytics?
Learn how contact centers can enhance interactions with customers while optimizing business outcomes through contact center speech analytics
What is customer experience analytics?
Do you know how powerful customer experience analytics can be in shaping raw data into actionable insights? Learn how in this guide.
How United Airlines elevates productivity and CX with Cresta’s Agent Assist
United Airlines has transformed agent productivity and the customer experience through Cresta's AI-powered Agent Assist - learn how!
Contact center call recording software: What you need to know
Get a download of everything you need to know about contact center call recording software and its benefits in the contact center.
Why transcription accuracy is crucial for optimizing performance in the contact center
Learn how Cresta's industry-leading transcription technology works, and why it's critical to the success of the contact center
What is conversational intelligence? A comprehensive quick-start guide
What is conversational intelligence and why does it matter to the contact center? Learn why and how conversational intelligence is transforming the modern contact center in our comprehensive guide.
Contact center agent performance management: 6 tips to maximize results
Learn 6 actionable tips for contact center agent performance management - and how to see results across your organization.
Recap: Cresta at CCW 2024
Join us in a recap of our exhilarating week at CCW 2024 - hear about the customer sessions at our booth, many demos, and more!
How AI and digital messaging are transforming customer service
Learn about how AI and digital messaging are transforming customer service, the benefits, and how Cresta's capabilities play a role
The three primary drivers of customer experience - and ROI
Read our webinar recap to learn about the three primary drivers of customer experience and how that drives ROI, with insights from Forrester Senior Analyst Christina McAllister.
CCW 2024: Come see Cresta at Booth 609 and enter our sweepstakes
Cresta will be at CCW 2024 this year at Booth 609! Come hear from Mutual of Omaha and United Airlines on genAI for the contact center.
What is real-time agent assist and how does it work?
Learn more about AI copilots and how crucial real-time agent assist is to improving efficiency and driving employee engagement in the contact center.
How to turn great customer service into sales opportunities with generative AI
Download our new ebook to learn how to turn great customer service in the contact center into revenue growth with generative AI
Cresta named a Leader and an “innovation juggernaut” in real-time revenue execution
Learn why Forrester has named Cresta a leader and innovation juggernaut in the Forrester Wave: Real Time Revenue Execution, Q2 2024
How fine tuned LLMs power knowledge assist, summarization, and chat suggestions
Learn about how Cresta is leveraging fine tuned LLMs to power knowledge assist, summarization, and chat suggestions in this latest post on our foundation model, Ocean.
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