Blog - Noticias de la empresa
Presentamos la nueva generación de Cresta Insights: un sistema completo para que las empresas entiendan su CX
Descubra cómo los últimos avances de Cresta Insights combinan un Topic Discovery más sólido, la detección de tendencias en tiempo real y un AI Analyst más autónomo para pasar antes de las señales del cliente a la acción.
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Cresta named a Leader and an “innovation juggernaut” in real-time revenue execution
Learn why Forrester has named Cresta a leader and innovation juggernaut in the Forrester Wave: Real Time Revenue Execution, Q2 2024
Cresta Crew: Rich Wang, Vice President of Professional Services
Meet Rich Wang, Director of Professional Services at Cresta. Learn what a day in the life looks like for him, how he approaches customer success, and why he chose Cresta.
Cresta leadership update: Welcoming Russell Banzon as new Chief Marketing Officer
Cresta leadership update: Please join us in welcoming Russell Banzon, new Chief Marketing Officer, to the Cresta team.
Cresta named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024
Learn why Cresta has been recognized for the 3rd time on the Forbes AI 50 list of top artificial intelligence companies
Introducing our Spring ‘24 release: Unlocking unprecedented levels of performance and agent efficiency
Get the details on Cresta's 2024 spring release, full of new advancements that are built to drive powerful business outcomes & agent efficiency.
Cresta wins the 2024 Business Intelligence Group AI Excellence Award
Learn why Cresta is recognized by Business Intelligence Group for delivering innovative knowledge management solutions to its customers
Cresta named ‘Rising Star Organization’ by CX Awards
Read on to learn why Cresta has been recognized as a 'Rising Star Organization' by the 2024 CX Awards, which recognizes CX tech innovation.
Cresta named Five9 VoiceStream Innovation Partner of the Year Award for second consecutive year
Learn why Cresta has been awarded Five9's VoiceStream Innovation Partner of the Year for the second year in a row, and what our winning partnership looks like for joint customers.
Responsible AI: Cresta’s approach
Read on for an introduction to Cresta's approach to responsible AI, and the four key pillars underpinning our process.
Introducing our Fall ‘23 release: Leveraging generative AI to empower better outcomes
Our Fall 2023 Release leverages state-of-the-art generative AI to transform contact center operations with enhancements to Knowledge Assist, Outcome Insights, and Opera.
Cresta recognized as Leader in The Aragon Research Globe for Coaching
Coaching is a long-established best practice for managers hoping to drive agent performance, but traditional coaching is time consuming and labor intensive, making it difficult for supervisors to effectively coach even a small team of agents — let alone scale coaching to entire contact centers.
Cresta Launches Hardphone Integration, Bringing Cloud Functionality and Generative AI to On-Premises Contact Centers
This new hardphone integration enabling legacy, on-premise contact centers to access the benefits of the cloud, without fully committing to a cloud transformation.
Cresta Gives Back: Volunteer Day for Our CS Team
Learn how Cresta's CS team gave back with a volunteer day in honor and memory of our coworker, Alfredo Dominguez.
Cresta Named ‘Strong Performer’ in Conversational Intelligence
Cresta has been named a ‘Strong Performer’ in The Forrester Wave™: Conversational Intelligence for Customer Support, Q3 2023
How Five9 and Cresta Work Together For Exceptional Customer Experiences
Learn more about how Cresta and Five9 partner together to deliver exceptional customer experiences in the contact center.
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