Blog - Producto
Presentamos la nueva generación de Cresta Insights: un sistema completo para que las empresas entiendan su CX
Descubra cómo los últimos avances de Cresta Insights combinan un Topic Discovery más sólido, la detección de tendencias en tiempo real y un AI Analyst más autónomo para pasar antes de las señales del cliente a la acción.
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Introducing Conversation Intelligence for AI Agents
Cresta launches Conversation Intelligence for AI Agent, allowing businesses to manage, understand, and continuously optimize AI Agents alongside human agents—on the same criteria, with the same AI-driven insight tools.
Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent
Hear from Phil Kolterman, CIO of Brinks Home, on his experience deploying an AI agent with his team and their many learnings along the way.
Understanding Cresta’s Voice Platform - ML Services, Inference Graphs, and Real-Time Intelligence
Learn more about Cresta's voice platform's machine learning (ML) stack, exploring how inference graphs orchestrate model workflows, how customer-specific policies influence ML processing, and how Cresta delivers actionable insights in real-time.
Understanding Cresta’s Voice Platform - The Voice Stack
Read part two of our series focused on Cresta's voice platform, this time focusing on how the platform processes live audio streams through its voice stack and how business logic layers power real-time guidance for agents.
How Brinks Home is Redefining Automation with Cresta AI Agent
Discover how Cresta AI Agent is transforming contact centers with intelligent automation, and learn how Brinks Home leverages AI Agent to drive automation, improve customer satisfaction, and empower human agents.
Understanding Cresta’s Voice Platform - Handling Incoming Traffic with Customer-Specific Subdomains
Learn about the technology behind Cresta's voice platform in this three-part series.
Introducing AI Analyst: Business Insights Delivered in Minutes
Introducing AI Analyst, Cresta's newest tool to analyze all customer conversations - and then give you in-depth business insights - based on your natural language questions - in minutes, not months.
Closing Last-Mile Quality Management Gaps: The Role of Screen Recording in Contact Centers
Contact centers handle complex customer interactions, but fragmented tools often create inefficiencies and compliance challenges. Cresta's new screen recording feature closes this gap in quality management, providing comprehensive visibility into agent interactions. From ensuring regulatory compliance to driving performance improvements, screen recording is transforming contact center operations.
7 Benefits of Call Center Quality Monitoring Software
Learn about the key benefits that come from call center quality monitoring software, including increased customer satisfaction, streamlined compliance, and cost savings.
Announcing Cresta Voice Virtual Agent: What Sets It Apart & What the Market Is Getting Wrong
Discover how Cresta Voice Virtual Agent is redefining customer experience. Learn how we combine generative AI with human-centric design to handle complex workflows, unlock new revenue, and elevate every interaction.
Elevating contact center performance coaching: The AI-driven path to excellence
Learn about how generative AI is impacting contact center performance coaching, streamlining efficiency and performance.
Introducing our Spring ‘24 release: Unlocking unprecedented levels of performance and agent efficiency
Get the details on Cresta's 2024 spring release, full of new advancements that are built to drive powerful business outcomes & agent efficiency.
How Brinks saves time, cuts costs, and drives improvement with Cresta
Learn how Brinks Home partnered with Cresta's real-time generative AI platform to save time, streamline workflows, and cut costs.
Reimagine coaching and QA with Cresta’s cutting-edge AI
There’s a particularly compelling opportunity to fundamentally reimagine coaching and QA functions using generative AI. Learn how Vivint, a leading provider of home security systems, has evolved in these areas thanks to Cresta.
Introducing our Fall ‘23 release: Leveraging generative AI to empower better outcomes
Our Fall 2023 Release leverages state-of-the-art generative AI to transform contact center operations with enhancements to Knowledge Assist, Outcome Insights, and Opera.
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