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Cresta for
Retail

Cresta's intelligence layer for customer conversations is proven to turn shoppers into buyers.

Turn shoppers into buyers

Retailers are continuously adapting to change. Whether it’s changing customer preferences or changing inventory, retailers need to be constantly optimizing. What needs to remain consistent however is customer experience.

Cresta’s intelligence layer helps retail teams learn winning behaviors, deliver memorable customer interactions, and continuously optimize digital channels for success.

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How we help
Retailers

Optimize your digital channels.

Adapt to changing demand

Quickly onboard, train, and re-train teams to accommodate changing demand and market conditions.

Simplify product selection

Help teams cut through complex product catalogs and find the right product for each customer.

Drive more up-sells

Increase average order size by showing teams the best add-on products for each customer.

Convert customers now. Not later.

Coach teams to convert by using assumptive and value-based selling.

Accelerate productivity

Quickly answer customer questions with recommended responses that are proven to convert.

Measure. Learn. Iterate

Use Cresta’s conversational insights to uncover customer trends and identify new opportunities for your business.

REAL RESULTS WITH CRESTA

Improving performance for a category leading retailer

“We’ve seen a significant increase in team member satisfaction and sales output. Our teams using Cresta feel way more prepared for calls and more confident recommending additional products!”
Sr. Director of Digital Sales and Service

24%

increase in average order size in 4 weeks

CRESTA FOR REMOTE TEAMS

From offline to online
with Cresta

Online sales are booming. The profound impact of recent events on online shopping has many teams looking for ways to rapidly expand their digital presence.

Cresta is helping retailers double down on digital commerce channels. Learn how Cresta can help remote retail teams capture growing online demand.

Resources

When contact changes: Our five lessons from transitioni...

As the world unites to slow the spread of COVID-19, businesses are stepping up to play th...
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So You've Moved to a Virtual Contact Center. Now What?

Curious to know how your virtual contact center strategy is faring? We asked a panel of ex...
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3 Keys for Creating Understandable AI Product Experienc...

AI-powered products are more prevalent than ever before: automatically organizing your photos, drivi...
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Performance Today

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