Cresta for Retail

Fast and effective service that turns window shoppers into brand advocates.

Retail has changed for good. With customer expectations are higher than ever before. Keeping customers happy means making every interaction matter. With Cresta, you can ensure customers get a personalized experience whenever they reach out, whether they have a question about their sporting equipment, or whether they’re buying an engagement ring.

Turn shoppers into buyers

AI-driven real-time coaching helps teams follow best practices that are proven to convert while knowledge solutions help teams quickly find the perfect product or promotion – all in real-time.

Personalize every touchpoint

Our AI-driven coaching, productivity tools, and knowledge solutions work seamlessly across both chat and phone platforms to help agents deliver a premium experience regardless of the channel.

Manage and develop expert teams

For retail managers, Cresta Director evaluates 100% of conversations and provides retail leaders with insights and coaching tools to coach and engage with agents effectively, cutting ramp time in half and increasing ESAT.

Understand and adapt to customer trends

Cresta Insights makes it easy for retail business leaders to quickly understand what customers are saying, identify key themes and market trends, allowing leaders to create strategic, actionable campaigns within hours of a change.

“Cresta was a game changer for us… better customer satisfaction, more purchases, higher conversion, more sales bonuses.”

Michael Hopkins, SVP, Sales & Service, Blue Nile

Find out how Cresta could bring immediate impact and value to your business.


Driving High-End Retail With AI

Learn the 8 Ways Retail Contact Centers Are utilizing artificial intelligence to improve customer experiences...


How The World of High-End Retail Has Changed and What To Do About It

When COVID-19 hit, social distancing and lockdowns forced us all inside. But this didn’t prevent...


You Can’t Spell Retail Without AI

Retailers must rethink their contact center strategy to support the new normal of omnichannel selling...