Cresta named one of America’s most promising AI companies by Forbes

CRESTA FOR RETAIL

Cresta's intelligence layer for customer conversations is proven to turn shoppers into buyers.

Make the most of every interaction

From shifting customer preferences to managing inventory, retailers are constantly adapting to change. Through this change however, retailers must consistently deliver a delightful customer experience.

Cresta’s intelligence layer helps retail teams learn winning behaviors, deliver memorable customer interactions, and continuously optimize digital channels for success.

How we help retailers

Optimize your digital channels.

Drive more up-sells

Coach team members to select add-on products that add value for your customers and your business.

Convert customers now. Not later.

Don't lose customers to competitors. Help teams convert using best-practices like value-based selling.

Adapt to changing demand

Quickly onboard, train, and re-train teams to adapt to changing consumer preference and market conditions.

Simplify product selection

Help teams cut through SKUs and find the right product for each customer.

Accelerate productivity

Quickly answer customer questions with recommended responses that are proven to convert.

Measure. Learn. Iterate

Use Cresta’s conversational insights to uncover consumer trends and identify new opportunities for your business.

Real results with Cresta

Improving performance for a category leading retailer

“We’ve seen a significant increase in team member satisfaction and sales output. Our teams using Cresta feel way more prepared for calls and more confident recommending additional products!”

Sr. Director of Digital Sales and Service, Leading Retailer

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24%

increase in average order size in 4 weeks

CRESTA FOR REMOTE TEAMS

From offline to online with Cresta

Online sales are booming. The profound impact of recent events on online shopping has many teams looking for ways to rapidly expand their digital presence.

Cresta is helping retailers double down on digital channels. Learn how Cresta can help remote retail teams capture growing online demand.

Learn more about Cresta for Remote Teams

Resources

Why retailers are leveraging AI to empower their remote contact centers

To curb the spread of COVID-19, states across the U.S. mandated the closure of...

So You've Moved to a Virtual Contact Center. Now What?

Curious to know how your virtual contact center strategy is faring? We asked a pan...

“Cresta helped us quickly retrain our retail associates so they could help manage surging online demand.”

VP of Retail, Leading Retailer

Get in touch to see a demo today