Agent Assist as a Service for Contact Centers: Real-Time Coaching Is Just the Beginning
Aragon Research sees virtual agents working alongside human agents in the contact center. One of the use cases for this is Agent Assist: AI and non-AI assistance tools, which leverage technologies such as real-time coaching to improve the performance of human agents. This Research Note will provide an overview of the rise of virtual assistants, how Agent Assist is the next frontier of the intelligent contact center, and how to get started with this technology.
Download this report to learn:
- The improvement in AI that make real-time coaching to humans possible
- Why Real-Time Agent Assist is a game changer
- How Agent Assist helps low performers can become top performers
- The benefits to managers and supervisors
- Areas that Agent Assist is most applicable
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Your Customers and Teams Have Already Told You What Needs to be Fixed – Stop Asking and Take Action
At Reuters Customer Service & Experience West, Alaska Airlines and Cresta discuss how leading organizations are operationalizing AI across the contact center.
Fireside Chat: How CX Leaders Turn AI Hype into Reality
Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.
