Embedding AI: The Questions Every CEO is Asking
As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. They are also considering important questions around data privacy, competition, cost, accuracy, and speed.
Closing The Sales Performance Gap
We looked at over 340,000 sales conversations to identify what set top performing salespeople apart from their peers.
Compliance at Scale: How Collections Teams Can Navigate a Complex Regulatory Landscape
Macro trends affecting the collections industry today and the key strategies that collections contact centers should be looking to deploy to stay ahead amid these seismic shifts.
Sales Effectiveness in Revenue-Generating Contact Centers
Cresta surveyed 300 sales and service-to-sales leaders to understand how they are navigating industry-wide changes, adopting new best practices, and preparing for the future.
The ABCs of Contact Centers: The Tech Driving Modern Customer Experience
Generative AI technology in contact centers is changing the customer experience for good and companies are reaping the benefits.
Understanding the Agent Lifecycle
How AI-driven real-time coaching stops the revolving door of agent attrition, increases productivity, and improves CX
Knowledge Assist
Cresta’s Knowledge Assist gives agents seamless access to the information they need to resolve customer issues quickly.
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