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How to Capitalize on Generative AI
This 'Harvard Business Review' article draws on research comprising studies of specific generative-AI projects and broad analyses of how the technology will affect tasks and jobs throughout the economy.
A guide to realizing its benefits while limiting its risks
This Harvard Business Review article draws on research comprising studies of specific generative-AI projects and broad analyses of how the technology will affect tasks and jobs throughout the economy.Questions that are addressed include:
- Is generative AI's importance overblown?
- Are its risks worth the potential rewards?
- How can companies figure out where best to apply it?
- What should their first steps be?
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Unlock AI-Driven Knowledge Management
A blueprint for transforming your knowledge base into an AI-ready foundation: structured for machines, trusted by humans, and optimized for business performance
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Rethinking Success in the Contact Center: The 2025 Benchmarking Guide
Discover how leading organizations are redefining performance with modern, predictive, and outcome-driven benchmarks. Whether you’re scaling AI agents or optimizing hybrid teams, this is your blueprint for measuring what matters.
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