Resources Library

Webinars

Beyond the '0' Button: Building AI Agents That Customers Love

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Videos

Introducing Conversation Intelligence for AI Agents

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Ebooks

Rethinking Success in the Contact Center: The 2025 Benchmarking Guide

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Webinar

How Porsche is using AI to drive customer experience

Learn how Porsche is using AI to drive customer experience in an exclusive webinar with Porsche North America's Manager of Customer Care and Cresta AI's Customer Success Leader. Discover how to enhance your customer experience with AI by registering now.

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Webinars
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Ebook

Maximizing sales and customer value with AI in the health insurance industry

Explore key trends impacting challenges in the insurance industry and critical strategies for success

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Ebooks
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Media Coverage

A Look Ahead at CRM in 2023

CRM industry insiders see plenty of opportunity for savvy operators.

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Video

Cresta Insights Demo

With Cresta Insights businesses can extract customer insights from conversational data and instantly take action. Identify key trends, answer critical business questions, and uncover unknown unknowns, like why customers are calling in. Use these insights to make data-driven decisions and inform business and contact center strategy.

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Videos
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Conversation Intelligence
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Report

The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2022

This report covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2023 and beyond.

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Reports
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Conversation Intelligence
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Ebook

How AI helps insurance providers grow revenue and improve the customer experience

Explore key trends impacting challenges in the insurance industry and critical strategies for success

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Ebooks
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Media Coverage

Channel Futures’ 2023 UCaaS Outlook: The Year of Democratization

AI and Customer Experience (CX) Will Become More Interconnected

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Media Coverage
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Media Coverage

23 AI predictions for the enterprise in 2023

In honor of 2023, these are 23 top AI and ML predictions experts think will be spot-on for the coming year.

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Media Coverage

AI Brings Holiday Joy to the Retail Contact Center

Outlining the challenges facing retail contact centers in the holidays, and how technology is helping to navigate them

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