Smart Contact Centers
Which contact center needs are most urgent? Which solutions should you prioritize? How will technology impact the role of agents? This market study has the answers!
AI Coaching Demo
Cresta Agent Assist gives every agent their own personal AI-powered coach on every phone and chat conversation. That helps agents improve soft skills and follow proven best practices.
Smart Compose and Suggestions for Chat Demo
Eliminate repetitive tasks with polished, AI-generated responses that are based on the most common replies from your top agents. With a press of a button, quickly auto-complete sentences, saving agents up to 5 hours per week.
Auto Note Taking & Summarization Demo
Contact Center Agents spend a whopping one-third of call time on post-call activities, from writing notes and summaries to copy-and-pasting them into different applications. Meet Auto Summarization & Note Taking, and say goodbye to tedious tasks and After Call Work that are slowing down your agents.
Knowledge Assist Demo
Simplify knowledge management. Cresta Knowledge Assist unifies siloed knowledge bases into one powerful real-time experience. Our AI offers the right information at the right time, so contact center agents get the information they need to resolve customer issues fast.
How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
CEO & Founder, Zayd Enam, discusses contact center AI and the value it brings to the hospitality industry.
How A.I.-Powered Voices Could Transform Customer Service
Inc. cited Cresta’s data on contact center turnover and highlighted the positive impact of conversational AI on customer experience.
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