Resources Library

Driving Retail Growth With Artificial Intelligence

Learn the 8 Ways Retail Contact Centers Are utilizing artificial intelligence to improve customer experiences and Sales.

Cresta Co-founder and CEO Zayd Enam on Using AI to Empower People to be More Productive

CEO & Founder, Zayd Enam, sat down with Ishani Ummat from Madrona Ventures to discuss the innovative work happening at Cresta.

Cresta brings more AI-powered insights and chatbots to the contact center

Cresta announces additional AI-driven tools to enable smarter business insights and better outcomes.

Five9 and Cresta

5 Steps to Close the Gap Between Top and Low Performers at Contact Centers

What is inconsistent agent performance costing your contact center each year?

How to Improve Sales Team Performance

We looked at over 340,000 sales conversations to identify what set top performing salespeople apart from their peers.

No Room for Lazy AI in Contact Centers, Says Cresta CEO

Zayd Enam and Moshe Beauford discuss “Lazy AI” and how artificial intelligence can enhance the bottom line and increase agent productivity.

Hot Vendors in AI for the Contact Center, 2022

Retailers must rethink their contact center strategy to support the new normal of omnichannel selling by incorporating new technologies. Listen to the webinar to learn more.

10 new AI unicorns flying high in 2022

Cresta has been included as one of Venture Beats 10 unicorns “flying high” in 2022.