Coming soon

Meet Cresta Academy: Certification for AI agent builders

Learn to discover, build, test and improve production-grade AI agents in Conductor. Taught by the teams who ship them. Proven with a hands-on capstone.

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[X] hrs self-paced  ·  4 modules + capstone  ·  Free [confirm]

Learn from real customer deployments

AI Agent Builder path1 of 5 complete
01 DiscoverComplete
02 Build60%
03 Test and deploy
04 Optimize
CapstoneLocked
Cresta Certified

AI Agent Builder

Capstone graded against a published rubric.

CRS-AAB-000000In progress

Build: design flows, tools and guardrails in Conductor.

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Humans and AI agents work better together. So should the people who build them.

Three certifications. One launching first.

Conductor flow builder with an Authentication step and sub-steps
First to launch

AI Agent Builder

For conversation designers, CX engineers and partners building on Conductor.

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Coming [Q1 2027]

AI Agent Evaluator

For QA leads and ops teams who own agent quality after launch.

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Coming [2027]

Human + AI Operations Leader

For contact center leaders running blended human and AI teams.

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Four modules. One real deployment, start to finish.

Format
4 modules + capstone
Time
[X] hrs, self-paced
Graded
Published rubric
01

Discover

Find high volume, high confidence intents in real conversations.

Conductor dashboard comparing CSAT for human agents and an AI agent
02

Build

Design flows, tools and guardrails in Conductor.

Conductor flow builder with an Authentication step and sub-steps
03

Test and deploy

Write evals from real transcripts and launch behind clear gates.

Conductor test set listing test cases with pass rates
04

Optimize

Route hard cases to humans and ship fixes without regressions.

Conductor A/B test setup comparing agent variants

Capstone

[X] hrs

Take one scenario from discovery to a passing eval suite in a sandbox, graded against a published rubric.

Proof you can ship AI agents, not just talk about them.

A unique ID and public verification page. Valid for [24] months. One click to LinkedIn.

Sample credential, not issued
CRS-AAB-7K3M29Verified
  • Public verification page
  • One-click LinkedIn share

Questions, answered.

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What is Conductor?
[confirm: one-line description of Conductor]
Is it free?
Yes, during launch [confirm pricing].
Do I need a Cresta account?
No. Labs and the capstone run in an Academy sandbox [confirm].
How long does it take?
About [X] hours, at your own pace.
Can partners get certified?
Yes. Same path, same credential.

Your first certified agent starts here.

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