Conversational AI for Telecom Customer Experience Elevation
For Telecom providers, customer experience is the key to success. Cresta helps teams efficiently deliver personalized care at scale.
Build trust with subscribers.
Customers expect telecom services to just work. Living up to these expectations is not easy. Every interaction is an opportunity to build or lose a customer’s trust and must be handled with care. Cresta’s intelligence layer for customer conversations gives telecom teams the guidance and support they need to build lasting customer relationships.
Whether by chat or voice, Cresta equips teams with expert insights that guarantee a world-class telecom customer experience.
Help teams navigate complex product catalogs and recommend bundles that grow value for your customers and your business.
Consistency at scale
Help teams stay on-script and compliant with best practices and methodologies.
Real-time guidance helps teams be more productive and radically improve customer satisfaction.
Uncover customer trends
Develop a rich understanding of your customer base by pulling in conversational insights from every customer interaction.
Keep customers longer
Address customer concerns with confidence and better match service offerings to customer needs.
“I like Cresta because it allows me to knock out coaching way more efficiently”