Resources Library

Turn Frustrated Customers into Happy Ones: Top 10 Tips for Contact Center Agents

Survey Says: AI’s Influence on Agent Performance and Satisfaction

Join us for an insightful webinar where we unveil key findings from our latest report, based on a survey of 1,000 U.S. contact center agents, that reveals how AI is transforming their work environment.

Customer Service Agents Think AI Could Actually Help Them

Customer service agents actually see a silver lining in AI, not just dark clouds. At least two new studies indicate agents believe generative AI will enhance their jobs and not eliminate them.

State of the Agent Report 2024: GenAI's Rise in the Contact Center

In this report, we share a deep dive into research on how contact center agents genuinely feel about the use of generative AI in their day-to-day lives. You’ll learn why agents are more accepting of AI than it may seem, and which applications are most impactful.

Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs

The AI visionary highlights three misconceptions that contact centers – and the broader business – have over implementing GenAI

Brinks, CarMax, and Cox: Shaping the future of the enterprise contact center with AI

Join three industry-leading Cresta customers, Brinks, CarMax, and Cox Communications, as they share every part of their journeys to transform their contact center operations with generative AI.

Market Study: State of Generative AI

This report explores how generative AI goes far beyond simply automating the contact center, and instead elevates the full operational scope of the contact center. You’ll learn where generative AI can have the most impact, and how to nimbly navigate these changes to your organization.

Four benchmarks every contact center leader should know

Download our new ebook to learn about four benchmarks that will help contact center leaders think outside of the box about driving operational efficiencies and lasting growth.

Cresta: Enterprise AI for the contact center

Reinvent the contact center, with enterprise-grade generative AI. Pinpoint the true drivers of performance, dramatically cut costs with targeted automation, and empower every employee to work smarter and faster with AI-native co-pilots, quality management, and coaching - all trained on your data. Learn why the world’s leading contact centers trust Cresta’s end-to-end generative AI platform.