Resources Library

Webinars

Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives

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Videos

Introducing Conversation Intelligence for AI Agents

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Ebooks

Humans + AI: The Formula for CX Excellence

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Ebook

A 3-step playbook for driving revenue in the contact center

Download our new ebook to learn more about the service-to-sales motion in contact centers, and how generative AI enables this revenue-generating strategy.

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Ebooks
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Video

Cresta and Snap Finance

Snap Finance harnesses the power of data to empower consumers of all credit types to get the financial flexibility they need.

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Videos
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Ebook

Unlocking revenue generation in the contact center: How to turn great customer service into sales opportunities with generative AI

Download our new ebook to learn more about the service-to-sales motion in contact centers, and how generative AI enables this revenue-generating strategy.

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Ebooks
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Report

Cresta named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024

Cresta has been named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report, which evaluates 10 vendors across 31 criteria. Download your complimentary copy of the report today.

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Reports
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Platform
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Webinar

How and why: Using real-time AI for agent empowerment

Join us for a data-driven conversation with guest speaker Christina McAllister, Senior Analyst at Forrester Research. We’ll explore how human-in-the-loop AI in the contact center can be used to unlock the full potential of every agent, with wide-ranging benefits to both CX and operational efficiency.

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Agent Assist
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Media Coverage

2024 Forbes AI 50

Explore the Forbes Artificial Intelligence 50 List of 2024, in partnership with Sequoia and Meritech Capital, spotlighting promising AI-driven businesses.

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Media Coverage
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Webinar

Unlocking growth: The role of generative AI in enabling service-to-sales transformation in contact centers

Unlock the power of service-to-sales transformation in contact centers with insights from Robin Gareiss and James Russell. Learn to assess readiness, leverage data, and implement actionable strategies. Join the webinar for key market trends and practical tips.

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Webinars
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Media Coverage

Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”

Acqueon and Cresta have pooled their resources to launch a solution with the power to unlock “a new tier of AI-enabled customer engagement technology.” Let’s take a closer look at the tech and see whether it lives up to its “new tier” billing.

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Media Coverage
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Data Sheet

Cresta Conversation Intelligence

Unlock better agent performance and increase operational efficiency at scale with AI that understands the content and context of every conversation.

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Data Sheets
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Conversation Intelligence
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