Unlocking growth: The role of generative AI in enabling service-to-sales transformation in contact centers
Unlock the power of service-to-sales transformation in contact centers with insights from Robin Gareiss and James Russell. Learn to assess readiness, leverage data, and implement actionable strategies. Join the webinar for key market trends and practical tips.
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
Acqueon and Cresta have pooled their resources to launch a solution with the power to unlock “a new tier of AI-enabled customer engagement technology.” Let’s take a closer look at the tech and see whether it lives up to its “new tier” billing.
Cresta Conversation Intelligence
Unlock better agent performance and increase operational efficiency at scale with AI that understands the content and context of every conversation.
Cresta Coach
Cresta discovers agent behaviors, connects them to business outcomes to pinpoint what really matters, and surfaces specific coaching actions for every agent, so supervisors can coach with confidence.
Cresta Quality Management
Cresta’s AI instantly auto-scores every conversation for compliance and performance with precision accuracy. Unlock targeted agent coaching that actually drives results, while dramatically cutting QM costs.
Cresta and Brinks Home
Brinks Home™ is one of the largest home security and alarm monitoring companies in North America. They sought to streamline and transform call center operations and substantially improve the agent experience and QA processes. Supported by Cresta’s team, Brinks Home was able to seamlessly integrate Cresta within their various contact center solutions, including their legacy on-premise technology.
Future of Contact Center Employees
Explore the transformative impact of AI on contact center employees in CCW Digital's Market Study, sponsored by Cresta. Gain insights into employee sentiments, essential skills, and challenges faced by supervisors.
Reimagine coaching and QA with Cresta's cutting-edge generative AI
Explore the future of contact centers in our exclusive webinar! Discover Cresta's game-changing generative AI, transforming agent coaching, QA, and reshaping the industry. Hear real success stories and stay ahead of the revolution – reserve your spot now!
Navigating customer experience with generative AI: Do’s and Don’ts
Join Analyst Sheryl Kingstone from 451 Research, and Scott Kolman, CMO of Cresta as they talk about the impact of generative AI on customer care and how companies can successfully navigate AI adoption.
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