Blog - Product
Cresta’s Real-Time Intelligence: 6 Ways our Generative AI is Different
What’s behind Cresta’s all-in-one AI platform? How does it work and why is it different?
Announcing Our Summer '22 Release - Powering Insight to Action
The Cresta Summer 2022 Release: An all-in-one AI platform for the modern contact center that makes it easy to go from insight to action in no time.
Introducing Automatic Summarization
After Call Work is one of the biggest time wasters in the modern Contact Center. Agents spend a whopping ⅓ of call time on post-call activities...
Introducing Coaching Plans and Scorecards
Introducing Cresta's Coaching Plans and Scorecards, a contact center's home for coaching and scoring. Managers can score conversations, monitor agent performance over time, and create data-backed coaching plans, all through a single console.
3 Compounding Benefits of AI-Driven, Real-Time Coaching
Cresta’s real-time coaching provides contact center agents with versatile coaching in-the-moment. By going beyond 1:1 coaching sessions and putting coaching into action during customer conversations, teams are able to unlock new levels of productivity.
Cresta's Summer '21 Release
Taking Customer Care from a cost center to a value center
4 Ways to Assist Contact Center Agents with AI & Automation
Today’s modern contact center provides critical touchpoints for a variety of customer communications. Whether it’s phone calls, texts, webchats, email, or social media channels, contact centers have evolved beyond
Announcing Cresta for Voice
Bringing Cresta's Real-time Expertise AI to phone-based sales and service teams.
Cresta's Spring Release
We’re excited to share our Spring 2021 Release: The Sound of Expertise.
Spring Launch: But Wait, There's More!
Cresta's Spring Launch is packed with new features and improvements to drive customer value and make our users happy.
Expertise From Chat Bot to Agent: An End-to-End Chat Solution
Create a seamless customer experience that passes customers from expert chat bot to expert agent.
Announcing Cresta for Customer Service
Real-Time Assistance and Conversational Insights for Customer Service Teams
3 Key Concepts for Creating AI Product Experiences
AI-powered products are more prevalent than ever before: automatically organizing your photos, driving a car without any human input, and helping you craft a perfect email.
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