Call center AI solution bundles
The Cresta real-time intelligence platform is comprised of a rich set of capabilities designed to help agents, managers, and leaders work together to grow revenue and improve efficiency by unleashing the power of AI to make your sales and service agents more effective.
To help you determine the right solution to your business needs, we have created a set of call center AI solutions bundles focused on specific use cases. These AI solutions for the call center are intended to help you better discover the capabilities Cresta provides and to help you get started quickly.
| Platform | ||||||
| World-Class Transcription 1 |  |
 |
 |
|||
| PII Redaction | |
|
|
|||
| Major CCaaS Platform Integration | |
|
|
|||
| Self-Service, AI Rule Builder (Opera) | |
|
|
|||
| Pre Built Behavioral Modeling | |
|
|
|||
| Offline Metadata Ingestion | |
|
|
|||
| Bespoke Behavioral Modelling |  |
|
 |
|||
| Webhook (Real-time Metadata Intgeration) | |
|
|
|||
| Insights and Trends | ||||||
| Customer Insights | |
|
|
|||
| Conversation Sentiment & Emotion | |
|
|
|||
| Trends & Anomalies | |
|
|
|||
| Topic Discovery | |
|
|
|||
| Performance, Coaching, QA | ||||||
| Outcome Insights | |
|
|
|||
| QA Workflows, Scorecards & Auto QA | |
|
|
|||
| Coaching Workflows & Collaboration | |
|
|
|||
| Performance Insights | |
|
|
|||
| Observability: Post Conversation Monitoring | |
|
|
|||
| Observability: Live Conversation Monitoring | |
|
|
|||
| Agent Assist Insights | |
|
||||
| Raise Hand + Live Assist (Voice only) | |
|
||||
| Real-Time Agent Assist | ||||||
| Auto Summarization | |
 |
|
|||
| Auto Note Taking | |
|
||||
| Guided Workflows | |
|
||||
| Knowledge Assist (Generative) 2 | |
|
||||
| Checklists (Voice only) | |
|
||||
| Smart Compose (Chat only) | |
|
||||
| Suggestions (Chat only) | |
|
||||
| Available Add-ons | ||||||
| Generative Virtual Agent 3 | Cresta Expert | SaaS App Integration (CRM, data software) 4 | ||||
| Screen Recording | Multi Language Support | Custom Chat and Voice Integrations | ||||
* – Add-on
1 – Transcription available in real-time and for post-conversation review
2 – Knowledge Assist includes auto-generated AI answers and out-of-box knowledge connectors
3 – Generative Virtual Agent, Voice and/or Chat can be sold separately
4 – SaaS App allows for personalization from customer record and workflow automation based on conversation entities
Want to see AI solutions for the call center in action?