Cresta Raises $125M to Create the Unified Platform for Human and Virtual Agents – Read the post

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Call center AI solution bundles

ai powered solution bundles

The Cresta real-time intelligence platform is comprised of a rich set of capabilities designed to help agents, managers, and leaders work together to grow revenue and improve efficiency by unleashing the power of AI to make your sales and service agents more effective.

To help you determine the right solution to your business needs, we have created a set of call center AI solutions bundles focused on specific use cases. These AI solutions for the call center are intended to help you better discover the capabilities Cresta provides and to help you get started quickly.

table

Platform
World-Class Transcription 1 check check check
PII Redaction check check check
Major CCaaS Platform Integration check check check
Self-Service, AI Rule Builder (Opera) check check check
Pre Built Behavioral Modeling check check check
Offline Metadata Ingestion check check check
Bespoke Behavioral Modelling check check check
Webhook (Real-time Metadata Intgeration) check check check
Insights and Trends
Customer Insights check check check
Conversation Sentiment & Emotion check check check
Trends & Anomalies check check check
Topic Discovery check check check
Performance, Coaching, QA
Outcome Insights check check check
QA Workflows, Scorecards & Auto QA check check check
Coaching Workflows & Collaboration check check check
Performance Insights check check check
Observability: Post Conversation Monitoring check check check
Observability: Live Conversation Monitoring check check check
Agent Assist Insights   check check
Raise Hand + Live Assist (Voice only)   check check
Real-Time Agent Assist
Auto Summarization check check check
Auto Note Taking   check check
Guided Workflows   check check
Knowledge Assist (Generative) 2   check check
Checklists (Voice only)   check check
Smart Compose (Chat only)   check check
Suggestions (Chat only)   check check
Available Add-ons
Generative Virtual Agent 3 Cresta Expert SaaS App Integration (CRM, data software) 4
Screen Recording Multi Language Support Custom Chat and Voice Integrations

* – Add-on
1 – Transcription available in real-time and for post-conversation review
2 – Knowledge Assist includes auto-generated AI answers and out-of-box knowledge connectors
3 – Generative Virtual Agent, Voice and/or Chat can be sold separately
4 – SaaS App allows for personalization from customer record and workflow automation based on conversation entities

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