AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center
A proven roadmap for scaling AI adoption that prioritizes people, processes, technology, and executive leadership team (ELT) buy-in. Packed with actionable insights, real-world case studies, and a step-by-step AI maturity checklist, this guide is your key to unlocking the full potential of AI.
Process Optimization in AI-Powered Contact Centers: What It Takes to Win
Join Cresta’s James Russell, Head of Customer Transformation, and Brittany Bell, Manager of Customer Success, as they dive into Process Optimization—the key to unlocking AI’s full potential in your contact center.
Can Cresta AI Agent Finally Fix Automated Customer Service
Can Cresta AI Agent finally fix AI-powered automation? Most virtual agents frustrate customers by misunderstanding requests, forcing repetition, and failing at critical moments. We put Cresta AI Agent to the test with three real-world customer service nightmares that typically break traditional virtual agents.
AI Maturity Blueprint Webinar Series: Building a Culture of AI-Readiness in Your Contact Center
Join Theresa Piasta, Director of Customer Strategy at Cresta, and Nate Brown, Head of CX Advisory at MetricSherpa, as they share actionable insights on how to build AI buy-in, reskill your teams, and empower your workforce for an AI-driven future.
Introducing AI Analyst: Business Insights Delivered in Minutes
Meet Cresta's AI Analyst, your ultimate tool for understanding customer conversations and optimizing operations. Got a burning question about what’s impacting your customers? Just ask AI Analyst.
Humans + AI: The Formula for CX Excellence
Discover how to achieve exceptional customer experiences by harnessing the strengths of humans and AI together.
Your Contact Center Knowledge Base May Be Failing You (and What To Do About It)
Join Justin Robbins, Founder & Principal Analyst at Metric Sherpa, and Devon Mychal, Director of Product Marketing at Cresta, for an engaging webinar where we’ll pull back the curtain on the current state of enterprise knowledge bases.
Comcast Ventures Participates in Cresta’s $125M Series D Round
We’re incredibly excited to announce Comcast Ventures’ participation in Cresta’s $125M Series D round of financing.
Smarter CX: How AI is Changing the Game in Financial Services
The financial services industry is undergoing a transformation, and AI is at the heart of it. With customers demanding faster, more personalized experiences, AI enables organizations not only to meet but exceed expectations, driving smarter customer experiences (CX) with automation and augmentation.
No posts match your search
Try changing your search terms.