Resources Library

Webinars

Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives

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Videos

Introducing Conversation Intelligence for AI Agents

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Ebooks

Humans + AI: The Formula for CX Excellence

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Webinar

Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives

The fourth episode in our AI Maturity Blueprint webinar series tackles the single most critical factor in AI success—executive support. You can have the right people, the right processes, and cutting-edge technology, but without leadership buy-in, even the best AI initiatives can stall.

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Webinar

The Path to AI Maturity: Understanding the Levels of Augmentation and Automation

Join industry experts Russell Banzon, Chief Marketing Officer at Cresta, and Brook Lynch, Divisional Director & Principal Analyst at CCW Digital as we break down the journey from basic automation to intelligent workflow optimization, illustrating how AI when designed with people at the center, leads to smarter, more adaptive customer interactions.

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Data Sheet

Cresta AI Agent

Engage customers with human-like conversations that adapt to their needs while safeguarding your brand and data, eliminating the trade-off between cost efficiency and exceptional customer experience.

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Data Sheets
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AI Agent
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Ebook

AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

A proven roadmap for scaling AI adoption that prioritizes people, processes, technology, and executive leadership team (ELT) buy-in. Packed with actionable insights, real-world case studies, and a step-by-step AI maturity checklist, this guide is your key to unlocking the full potential of AI.

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Ebooks
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Webinar

Process Optimization in AI-Powered Contact Centers: What It Takes to Win

Join Cresta’s James Russell, Head of Customer Transformation, and Brittany Bell, Manager of Customer Success, as they dive into Process Optimization—the key to unlocking AI’s full potential in your contact center.

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Video

Can Cresta AI Agent Finally Fix Automated Customer Service

Can Cresta AI Agent finally fix AI-powered automation? Most virtual agents frustrate customers by misunderstanding requests, forcing repetition, and failing at critical moments. We put Cresta AI Agent to the test with three real-world customer service nightmares that typically break traditional virtual agents.

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Videos
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AI Agent
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Webinar

AI Maturity Blueprint Webinar Series: Building a Culture of AI-Readiness in Your Contact Center

Join Theresa Piasta, Director of Customer Strategy at Cresta, and Nate Brown, Head of CX Advisory at MetricSherpa, as they share actionable insights on how to build AI buy-in, reskill your teams, and empower your workforce for an AI-driven future.

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Video

Introducing AI Analyst: Business Insights Delivered in Minutes

Meet Cresta's AI Analyst, your ultimate tool for understanding customer conversations and optimizing operations. Got a burning question about what’s impacting your customers? Just ask AI Analyst.

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Videos
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Conversation Intelligence
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Ebook

Humans + AI: The Formula for CX Excellence

Discover how to achieve exceptional customer experiences by harnessing the strengths of humans and AI together.

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Ebooks
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