Fireside Chat: AI Agents Customers Actually Like and CX Teams Trust
Join Cresta and AI thought leader, Steve Nouri, for a zero-hype chat on what it takes to deploy enterprise-ready AI agents in CX.
Introducing Conductor
Cresta Conductor is a natural-language building engine for the full agent lifecycle, from design through post-launch optimization.
Introducing AI Agent Testing 2.0
Rigorous AI agent testing has always required manual effort and human judgment that's hard to scale. The result is testing programs that look thorough at launch but erode as the agent evolves faster than the tests do.
2026 CX Workforce Report
What 300 CX, support, operations, and IT leaders reveal about how AI is reshaping work, roles, and service delivery
2026 CX Workforce Report
See how the CX workforce is evolving and what it means for your hiring plans, staffing model, and AI roadmap.
AI Agent Use Cases for Property & Casualty Carriers
A practical guide to where AI agents can improve policyholder service, reduce servicing cost, and support profitable growth
Introducing Synthetic Customers
See how enterprises are using deep customer understanding to move faster and make better decisions across the CX lifecycle.
Oportun + Cresta: Driving Sales Performance with Real-Time AI and 100% Interaction Monitoring
In a high-stakes sales environment, every interaction matters, and variability in agent performance can leave real revenue on the table. See how Oportun partnered with Cresta to move from sample-based QA to 100% interaction monitoring, give agents real-time guidance during live calls, and transform coaching from a lagging, compliance-driven function into a data-backed performance engine. By surfacing the behaviors that actually drive results, Oportun has closed the gap between top and mid-tier performers, improved pull-through rates, and delivered material P&L gains, all while building a culture where agents feel set up to win.
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