Blog
Introducing Cresta’s Agent Operations Center: A Unified Command Center for Human and AI Agents
Cresta’s Agent Operations Center is the unified command hub for supervising human and AI agents in real time. Monitor live conversations, guide interactions instantly, and ensure automation delivers accurate, compliant, and on-brand experiences at scale.
Leadership Spotlight: Meet Andrew Cannington, Cresta’s New GM in APAC
Meet Andrew Carrington, Cresta's new GM of APAC, as he gives insight into his plans to expand our global footprint and help more businesses unlock the full potential of AI-powered customer experience.
Build vs. Buy: How Cresta Engineered Its Own Customer Data Access Solution
Build vs. Buy: Which is the right choice for access management? Learn why Cresta's security team chose to build a custom customer data access solution instead of relying on third-party vendors.
Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent
Hear from Phil Kolterman, CIO of Brinks Home, on his experience deploying an AI agent with his team and their many learnings along the way.
Understanding Cresta’s Voice Platform - ML Services, Inference Graphs, and Real-Time Intelligence
Learn more about Cresta's voice platform's machine learning (ML) stack, exploring how inference graphs orchestrate model workflows, how customer-specific policies influence ML processing, and how Cresta delivers actionable insights in real-time.
IQ Credit Union: Now is the Time for Generative AI in Credit Union Contact Centers
Learn about IQCU's journey to evaluating, selecting, and implementing generative AI in their credit union contact center.
Cresta Crew: Yige Li, Director of Solution Consulting for US East
Meet Yige Li, our newest Crestan and new Director of Solution Consulting, who joins the team from Observe.ai. Hear why he's joined Cresta, what the market is getting wrong, and what he thinks about humans + AI.
Understanding Cresta’s Voice Platform - The Voice Stack
Read part two of our series focused on Cresta's voice platform, this time focusing on how the platform processes live audio streams through its voice stack and how business logic layers power real-time guidance for agents.
How Brinks Home is Redefining Automation with Cresta AI Agent
Discover how Cresta AI Agent is transforming contact centers with intelligent automation, and learn how Brinks Home leverages AI Agent to drive automation, improve customer satisfaction, and empower human agents.
Understanding Cresta’s Voice Platform - Handling Incoming Traffic with Customer-Specific Subdomains
Learn about the technology behind Cresta's voice platform in this three-part series.
Turning Your Knowledge Base Into Power: How to Equip Contact Center Agents for Success
Learn why a knowledge base is a cornerstone of any contact center, and how critical it is to arm your contact center agents with a KB set up for success in the age of AI.
Transforming the Contact Center: The Power of Automation in the Age of AI
Contact center automation is revolutionizing customer service by streamlining operations, improving agent performance, and delivering more personalized customer interactions. Read on to explore the transformative impact of automation in the contact center.
AI Maturity: Securing ELT Buy-In for AI Initiatives
Your AI Maturity path is only as successful as the buy-in you have across the company, most critically your ELT. Learn how to ensure success.
How Cresta Scales Real-Time Insights with ClickHouse
Scaling real-time data analysis is crucial for enterprises. Learn how Cresta adopted ClickHouse to provide high-performance insights for contact centers, overcoming key challenges to meet the needs of our expanding client base.
Introducing AI Analyst: Business Insights Delivered in Minutes
Introducing AI Analyst, Cresta's newest tool to analyze all customer conversations - and then give you in-depth business insights - based on your natural language questions - in minutes, not months.
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