What happens when you stop talking about AI—and start building with it?
This brand film was created entirely using generative AI: script, visuals, voiceover, all of it. It’s not just about agentic AI in the contact center...it’s a showcase of what happens when humans and AI truly collaborate. Made by AI. Directed by Cresta.
Brinks Home CEO Puts Cresta AI Agent to the Test
Brinks Home put Cresta’s AI Agent to the ultimate test—letting their CEO call in as a customer. Watch what happened next, and hear why he calls the launch a “12 out of 10” success.
Introducing Cresta’s Omnichannel AI Agent
Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.
Why did Forrester call Cresta "...a force to be reckoned with"?
Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.
Cresta and Brinks Home
Brinks Home™ is one of the largest home security and alarm monitoring companies in North America. They sought to streamline and transform call center operations and substantially improve the agent experience and QA processes. Supported by Cresta’s team, Brinks Home was able to seamlessly integrate Cresta within their various contact center solutions, including their legacy on-premise technology.
Cresta's CX promise
Julian Tiongson, Manager of Product Marketing at Five9 interviews Chris Reese, Director of Customer Value at Cresta at CCW 2023.
Cresta Opera Demo
Cresta Opera is the first no-code solution that lets anyone build powerful, flexible and dynamic AI powered logic in just a few clicks.
Cresta Insights Demo
With Cresta Insights businesses can extract customer insights from conversational data and instantly take action. Identify key trends, answer critical business questions, and uncover unknown unknowns, like why customers are calling in. Use these insights to make data-driven decisions and inform business and contact center strategy.
AI Coaching Demo
Cresta Agent Assist gives every agent their own personal AI-powered coach on every phone and chat conversation. That helps agents improve soft skills and follow proven best practices.
Smart Compose and Suggestions for Chat Demo
Eliminate repetitive tasks with polished, AI-generated responses that are based on the most common replies from your top agents. With a press of a button, quickly auto-complete sentences, saving agents up to 5 hours per week.
Auto Note Taking & Summarization Demo
Contact Center Agents spend a whopping one-third of call time on post-call activities, from writing notes and summaries to copy-and-pasting them into different applications. Meet Auto Summarization & Note Taking, and say goodbye to tedious tasks and After Call Work that are slowing down your agents.
Knowledge Assist Demo
Simplify knowledge management. Cresta Knowledge Assist unifies siloed knowledge bases into one powerful real-time experience. Our AI offers the right information at the right time, so contact center agents get the information they need to resolve customer issues fast.
Cresta Agent Assist Overview
Cresta’s Real-Time Intelligence amplifies the best practices of top performers across your contact center team, guiding agents through customer conversations with AI-powered coaching and key automations like Auto Summarization, Knowledge Assist, and more.
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