Brinks Home CEO Puts Cresta AI Agent to the Test
Brinks Home put Cresta’s AI Agent to the ultimate test—letting their CEO call in as a customer. Watch what happened next, and hear why he calls the launch a “12 out of 10” success.
Introducing Cresta’s Omnichannel AI Agent
Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.
Why did Forrester call Cresta "...a force to be reckoned with"?
Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.
AI Coaching Demo
Cresta Agent Assist gives every agent their own personal AI-powered coach on every phone and chat conversation. That helps agents improve soft skills and follow proven best practices.
Smart Compose and Suggestions for Chat Demo
Eliminate repetitive tasks with polished, AI-generated responses that are based on the most common replies from your top agents. With a press of a button, quickly auto-complete sentences, saving agents up to 5 hours per week.
Auto Note Taking & Summarization Demo
Contact Center Agents spend a whopping one-third of call time on post-call activities, from writing notes and summaries to copy-and-pasting them into different applications. Meet Auto Summarization & Note Taking, and say goodbye to tedious tasks and After Call Work that are slowing down your agents.
Knowledge Assist Demo
Simplify knowledge management. Cresta Knowledge Assist unifies siloed knowledge bases into one powerful real-time experience. Our AI offers the right information at the right time, so contact center agents get the information they need to resolve customer issues fast.
Cresta Agent Assist Overview
Cresta’s Real-Time Intelligence amplifies the best practices of top performers across your contact center team, guiding agents through customer conversations with AI-powered coaching and key automations like Auto Summarization, Knowledge Assist, and more.
Cresta Director: Real-Time Visibility for Managers
Hear what customers are saying about Cresta Director, which provides real-time visibility of 100% of agents calls and chats in a contact center. Cresta lets you track agent performance, get alerts, provide live assistance, and more. Here how Blue Nile and Holiday Inn Club Vacations are using Cresta Director to drive better agent performance - and better customer experience.
Cresta Agent Assist: Real-Time Coaching
Hear what customers are saying about Cresta Agent Assist, which provides real-team coaching for agents in contact centers. Cesta learns the best practices of your top performers and then amplifies them across your entire team, improving overall performance. Here how Blue Nile and Holiday Inn Club Vacations are using Cresta Agent Assist to drive better agent performance - and better customer experience.
Holiday Inn Club Vacations
Holiday Inn Club Vacations is a resort, real estate and travel company with a mission to be the most loved brand in family travel. With 28 resorts in top travel destinations across the US, fostering Customer Obsession is a key strategic focus to grow their customer base and business.
Blue Nile Drives Better CX with Cresta
Blue Nile is the leading online retailer of diamonds and fine jewelry, helping their customers celebrate life's big and small moments. Hear how Michael Hopkins, SVP of Sales & Service, uses Cresta to help them delight their customers. He discusses how Cresta’s Agent Assist solution helped reduce ramp time, deliver real-time coaching and guidance, deliver real-time manager visibility, and increase sales conversions.
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